Head of Programme Oversight (BIN Sponsorship)

Escalation & Operational Ownership: Remain hands-on in complex onboarding cases, high-risk partners, and escalations as needed Ensure consistent application of standards through QA, calibration, and direct involvement where required Exercise strong judgement in balancing risk and growth, including making difficult calls (e.g. delaying, restricting, or blocking programmes where required) Ensure decisions are pragmatic, well-documented, and aligned with regulatory expectations

Team Leadership & Capacity Planning: Lead, develop, and scale a team of 1LOD Onboarding & Oversight Managers, ensuring high performance, clear accountability, and strong engagement Balance delegation with staying close to the detail, ensuring strong quality assurance, consistency, and decision-making standards across the team Regularly review cases, decisions, and outputs to maintain high standards and support team development Establish a culture of accountability, ownership, and constructive challenge

Continuous Improvement & Scalability: Identify and drive improvements in onboarding and oversight processes to enhance efficiency, control, and customer experience Leverage automation, data, and tooling to improve scalability and reduce manual effort Ensure frameworks evolve in line with business growth, regulatory changes, and partner requirements

Stakeholder Management: Build strong relationships with internal stakeholders (Compliance & Risk, Operations, Commercial) and external partners Act as a trusted counterpart for BIN Sponsorship partners on onboarding and oversight topics Ensure alignment and clarity across all parties involved in the BIN Sponsorship lifecycle

What You’ll Bring: 10+ years of experience in payments, fintech, or regulated financial services, ideally within issuing, BIN sponsorship, or embedded finance models Proven experience in a builder role, having designed, implemented, or significantly improved onboarding, customer lifecycle, and/or operational oversight frameworks in a scaling environment. Demonstrated the ability to combine hands-on execution with team leadership, operating effectively at both strategic and operational levels. Experience working in a high-growth or fast-paced environment, where processes, tooling, and teams needed to be built or scaled (not just maintained) Strong understanding of EU/UK regulatory expectations (AML/KYC, ongoing monitoring, partner oversight), with the ability to translate these into practical, scalable operational frameworks. Experience leading small to mid-sized teams, focusing on coaching, structure, and performance management (player-coach mindset) Track record of working cross-functionally with Product, Risk, Compliance, and Commercial teams, balancing business growth with control and regulatory requirements. Strong judgement and decision-making capability, particularly in balancing risk, scalability, and commercial objectives Demonstrates a high level of ownership and accountability, with the ability to act as a senior escalation point and challenge stakeholders when needed.

Why You’ll Love Working At Enfuce: High autonomy & ownership: We give you the freedom to own your work and trust you to make the best decisions for your projects. Top-tier talent: Join a team of industry experts and highly skilled professionals who are as passionate as you are about innovation. Unlimited growth potential: We support your ambition with plenty of room for personal and professional growth within the company. Flexible, remote work: Work from anywhere up to 30 days, in an environment that values flexibility and work-life balance. A supportive culture: You’ll be part of a team that encourages, motivates, and celebrates success together. Comprehensive benefits package: We take care of our people with great benefits to match the value you bring.

Benefits & Perks: Fair pay and employee stock option: We value the input of every employee and want you to tap into the growth we build together. That’s why our salaries are competitive and reassessed regularly, and you have access to an employee stock option program. Flexible Paid Time Off We offer a flexible paid time off policy, providing up to 5 weeks of annual vacation days and paid family leave (subject to country regulations). Additionally, you can benefit from hybrid or remote work options, promoting a healthy work-life balance. Regular Fun With Your Team To spend other than work-related time with your teammates, you get a team activity budget for three quarters a year. The fourth quarter is reserved for a company-wide event.