Head of Technical Account Management

Our client, a fast-growing and highly innovative smart home & building automation business, is looking for a Head of Partner Coach (Head of Technical Account Management) to lead and develop their UK partner enablement function.

With revenues of £200M and a £1B growth target, this is a high-impact leader role within a company that is scaling rapidly and disrupting its market.

This is a full-time, office-based role in Reading.

What you’ll be doing Lead and develop a team of 4 Partner Coaches (Technical Account Managers) aligned to key verticals Own the strategy and performance of the partner success / enablement function Act as a player-coach, managing key partner relationships and leading by example Drive partner success across: Technical guidance & solution support Project delivery oversight Commercial enablement & growth Relationship management Ensure partners are fully onboarded, trained, and continuously developed Support complex projects, escalations, and high-value opportunities Identify trends, gaps, and opportunities across the partner network Build scalable processes, frameworks, and best practices as the function grows Collaborate closely with Sales, Training, and Technical teams

What skills you’ll bring Proven leadership experience in Technical Account Management, Customer Success or Partner / Channel Management Strong background in electrical, automation, or technical systems Ability to balance technical understanding with commercial awareness Experience working with or supporting partners, installers, or integrators Strong communication and stakeholder management skills Ability to bring structure in a fast-growth, evolving environment Comfortable operating with autonomy and ambiguity

What’s on offer £60K salary + progression opportunities 3-week onboarding at a 5⭐ campus in Austria Ongoing technical, leadership, and product training Opportunity to shape and lead a critical function within a scaling business Clear progression into senior leadership roles