Help Desk Support Specialist

Job Title - Helpdesk Support Location - London, UK Experience - 3+ Years

Job Description -

IT Helpdesk Support Provide Level 1 IT support for end users across hardware, software, and basic network-related issues. Troubleshoot laptops, desktops, printers, mobile devices, and peripheral equipment. Handle ticket logging, tracking, and resolution within SLA timelines. Assist users with password resets, account setup, VPN access, and software installations. Coordinate with internal IT teams and external vendors when required. Logistics & Asset Coordination Manage laptop dispatch, collection, and replacement activities. Coordinate onboarding and offboarding IT asset allocation. Track and maintain inventory of laptops, accessories, and IT equipment. Ensure accurate documentation of asset movement and stock levels. Coordinate shipments, courier arrangements, and delivery tracking. Governance & Administration Maintain proper documentation for IT assets and support activities. Follow company governance, compliance, and security procedures. Support audits and reporting related to IT inventory and logistics. Ensure all processes are aligned with internal operational standards. Required Skills & Experience 3+ years of experience in IT Helpdesk Support, IT Coordination, or Logistics Support roles. Basic knowledge of Windows environment, Microsoft Office, and IT hardware troubleshooting. Experience handling laptop deployment and asset management. Familiarity with ticketing systems and IT support processes. Strong organizational and communication skills. Ability to manage multiple tasks in a fast-paced environment.