Hospitality Manager

Oak View Group is reinventing the way the world comes together.

Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary.

From inspired development to curated hospitality, from brand innovation to premium for all, OVG is setting new standards and redefining expectations for everyone.

About The Venue

Leicester City FC is a modern, high‑quality stadium environment that delivers impressive hospitality spaces, from premium lounges to vibrant matchday suites. With a lively atmosphere and versatile event areas, it offers an exciting setting for both exceptional guest experiences and dynamic team operations.

Role Purpose

What You'll Be Doing

Leading the delivery of exceptional hospitality experiences across all matchday and non-matchday events, ensuring service excellence, operational efficiency, and a culture of world-class guest engagement. You will be instrumental in developing and implementing a hospitality programme that reflects the stadium’s premium standards and brand values, driving both customer satisfaction and commercial growth. Overseeing the smooth delivery of matchday and non-matchday hospitality operations, ensuring consistency and quality. Recruiting, training, and motivating hospitality teams to deliver outstanding service across all venues and events. Developing structured career progression pathways and training programmes for all hospitality roles. Fostering a culture of professionalism, teamwork, and continuous improvement. Leading by example, maintaining visibility across all hospitality areas during events.

What We're Looking For

Strong people management skills and communication skills Proven experience in large-scale hospitality or stadium operations. Flexible approach to working hours and event schedules. Proactive and team-oriented approach. Ability to work independently and handle confidential matters.

Good To Know

This role involves a flexible working pattern which may include some evenings and weekends — that's the nature of the stadia world. You'll need to be comfortable with that, and with the idea that no two weeks look the same.

This role pays £32,500 per annum and is based on site at Leicester City Football Club.

Benefits

Enhanced holiday entitlement Learning and Development opportunities Pension Scheme Staff social events throughout the year Free meals on duty Gifts for colleagues becoming new parents & getting married Celebration on big birthdays Employee Assistance Programme Referral Scheme Corporate Gym Discount

Our Inclusion Commitments

This is a fantastic opportunity to join the dedicated team at The Brewery that offers excellent opportunities for career development and progression. The Brewery is an Equal Opportunities Employer.

Employee Screening and Eligibility to Work

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.