Housing Information and Knowledge Coordinator

Reference: REQ7261

Description: Full Time / 37 Hours Per Week / Permanent Are you a creative individual with a background in Communications and Marketing looking for a new challenge? Why not join our dedicated Housing Division to play a key role in ensuring effective information and communication is given to tenants, staff and partners. Reporting to the Programme Manager, you'll be working in the Regulatory Standards team alongside the Training and Learning Coordinator, to ensure the housing division is complaint with the Regulator of Social Housing's consumer standards. This is a full time, permanent position working 37 hours per week, Monday to Friday. However, on occasion you may be expected to work evenings and weekends. You'll have flexibility in hybrid working being both office based at City Hall or working remotely from home to suit your needs. However, under our New Ways of Working Policy you'll be required to work from a non-home location a minimum of two days. What you'll be doing No one day will be the same in this varied role. Your day-to-day activities will include, but not be limited to, working alongside colleagues to keep key stakeholders up to date with performance and essential updates. You'll help create, and then go on to use, successful communication strategies and action plans, which will utilise the use of social media and more conventional channels of communication to ensure a wide variety of audiences are met. You'll play a key part in ensuring all written material meets corporate standards. And oversee the divisional policy library, ensuring that all key documents are kept up to date and relevant. In addition, you'll be responsible for developing and delivering the Knowledge and Information strategy. What you'll need The ideal candidate will be someone who has knowledge and experience of working in a communication or marketing environment. You'll have experience in designing, delivering and/or commissioning communications in a number of formats such as newsletters, ezines as well as advanced knowledge of social media and emerging technologies. As a confident, knowledgeable individual you'll have the ability to make decisions, and make recommendations to senior staff and leaders to ensure consistently excellent results are achieved. You'll have the ability to work autonomously under pressure to tight deadlines often with a number of workstreams at the same time. Innovation and creativity are essential components for the successful delivery of the communication strategy, and you must have the ability to think of and recommend new solutions to deliver results. Within this role, you'll work with a variety of people and therefore must be flexible, approachable, be people-centred and driven to deliver excellent services. Once in post, it is essential to undertake a housing related qualification. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can lookforward to a work environment that encourages a healthy work/life balance. You'll enjoy generousannual leave, membership of the Local Government Pension Scheme and the option of flexibleworking. We'll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities. In addition, you can choose froma number offlexible benefits,including discounts on city buses and trains. Foran illustrative value of your benefits package,take a look at ourbenefits calculator. Join us We're committed to recruiting a diverse and highly-talented workforce as we continue to build acouncil that is fitting and representative of our great city. That's why we've designed ourrecruitment process to put you at your ease, make you feel welcome and bring the best out of you.We'll do all we can to make our recruitment process as fair as possible. To help you with yourapplication,take a look at the ‘our approach to recruitment' page. If you'd like to have a chat before applying, feel free to contact Nick Griffiths, Programme Manager on 0116 454 6258. Interviews will take place on Wednesday 20th May 2026.

Region: Central

Location: Hybrid working - Home and Leicester City Offices

Salary: GBP42,839 - GBP46,142 Per Year

Package: Total benefit value (includes pension contribution and full holiday entitlement): GBP62,918

Contractual hours: 37

Basis: Full time,

Full Time / 37 Hours Per Week / Permanent

Are you a creative individual with a background in Communications and Marketing looking for a new challenge? Why not join our dedicated Housing Division to play a key role in ensuring effective information and communication is given to tenants, staff and partners.

Reporting to the Programme Manager, you’ll be working in the Regulatory Standards team alongside the Training and Learning Coordinator, to ensure the housing division is complaint with the Regulator of Social Housing’s consumer standards.

This is a full time, permanent position working 37 hours per week, Monday to Friday. However, on occasion you may be expected to work evenings and weekends. You’ll have flexibility in hybrid working being both office based at City Hall or working remotely from home to suit your needs. However, under our New Ways of Working Policy you’ll be required to work from a non-home location a minimum of two days.

What You’ll Be Doing

No one day will be the same in this varied role. Your day-to-day activities will include, but not be limited to, working alongside colleagues to keep key stakeholders up to date with performance and essential updates. You’ll help create, and then go on to use, successful communication strategies and action plans, which will utilise the use of social media and more conventional channels of communication to ensure a wide variety of audiences are met.

You’ll play a key part in ensuring all written material meets corporate standards. And oversee the divisional policy library, ensuring that all key documents are kept up to date and relevant. In addition, you’ll be responsible for developing and delivering the Knowledge and Information strategy.

What You’ll Need

The ideal candidate will be someone who has knowledge and experience of working in a communication or marketing environment. You’ll have experience in designing, delivering and/or commissioning communications in a number of formats such as newsletters, ezines as well as advanced knowledge of social media and emerging technologies.

As a confident, knowledgeable individual you’ll have the ability to make decisions, and make recommendations to senior staff and leaders to ensure consistently excellent results are achieved. You’ll have the ability to work autonomously under pressure to tight deadlines often with a number of workstreams at the same time.

Innovation and creativity are essential components for the successful delivery of the communication strategy, and you must have the ability to think of and recommend new solutions to deliver results.

Within this role, you’ll work with a variety of people and therefore must be flexible, approachable, be people-centred and driven to deliver excellent services. Once in post, it is essential to undertake a housing related qualification.

What We Can Offer You

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can lookforward to a work environment that encourages a healthy work/life balance. You’ll enjoy generousannual leave, membership of the Local Government Pension Scheme and the option of flexibleworking. We’ll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities. In addition, you can choose froma number offlexible benefits,including discounts on city buses and trains. Foran illustrative value of your benefits package,take a look at ourbenefits calculator.

Join us

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build acouncil that is fitting and representative of our great city. That’s why we’ve designed ourrecruitment process to put you at your ease, make you feel welcome and bring the best out of you.We’ll do all we can to make our recruitment process as fair as possible. To help you with yourapplication,take a look at the ‘our approach to recruitment’ page.

If you’d like to have a chat before applying, feel free to contact Nick Griffiths, Programme Manager on 0116 454 6258.

Interviews will take place on Wednesday 20th May 2026.