BCHA
Housing Officer (Permanent, Full - Time, Mon - Fri, 9am - 5pmi) Salary; £31888.35 - £33502.95
How you stack up
Upload your CV to see how well it fits this job role
?%
Housing Officer (Permanent, Full - Time, Mon - Fri, 9am - 5pmi) Salary; £31888.35 - £33502.95
BCHA is a forward thinking, dynamic and vibrant place to work. We employ great people who are committed to our values and want to achieve the best outcomes for those most in need of our services to ‘find a way forward’.
We look for enthusiastic, passionate, caring people who thrive on delivering effective services and going the extra mile. In exchange for your commitment, we will make sure you get the rewards, training and benefits you deserve. Our aim is to create a professional environment in which you can thrive: we want you to be able to be your best self in the workplace.
Position:
Are you passionate about supporting people to sustain their tenancies and thrive in their communities? At BCHA, we’re looking for a dedicated Housing Officer to join our team and take ownership of a patch of properties, providing a high-quality, person-centred housing management service.
What you’ll be doing:
Proactively manage a patch of BCHA properties, supporting customers to sustain their tenancies in line with legislation, regulations, and our policies. Be a visible and approachable presence in your patch — building relationships, identifying support needs, and helping customers achieve positive outcomes. Maximise rental income by managing arrears effectively, encouraging a rent-first culture from day one. Support customers with financial wellbeing, including setting up payment plans and helping them access financial inclusion services. Manage tenancy matters, including sign-ups, successions, assignments, notices, court work, and evictions. Respond to and deter anti-social behaviour (ASB) using the full range of legal tools and working alongside agencies like the police and local ASB teams. Oversee voids and tenancy terminations, managing referrals, assessments, and ensuring KPI targets are met. Carry out regular estate inspections, prioritising health and safety, and working collaboratively to maintain safe, well-managed environments. Deliver an Intensive Housing Management service, supporting customers with bidding and personal housing plans.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
We’re a not-for-profit housing and support organisation helping people to find, sustain, and thrive in safe and secure homes. We offer a supportive and inclusive workplace, a strong team culture, and opportunities for learning and development.
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.
BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Apply today to be considered for interview.
Discover how BCHA’s innovative Housing Transformation Programme is making services more accessible and responsive to the needs of our customers.
Bringing Housing Closer to People | BCHA
Closing date: 21st May 2026
Interview dates: 25th May 2026
Welcome Week: 15th June 2026
Requirements:
Experience in housing management, tenancy sustainment, or a similar frontline support role
Strong understanding of relevant housing legislation and regulatory standards
Confidence in managing rent arrears, tenancy issues, and ASB cases
Excellent communication and interpersonal skills, with a strengths-based approach
Organised, proactive, and able to work independently in the community
Other information:
Monday to Friday, 09:00 - 17:00
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location