Royal Borough of Windsor and Maidenhead

Housing Options Officer – Front Desk

Maidenhead
£38.9k – £43.7k/yr
Posted 27 days ago

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Housing Options Officer – Front Desk

Royal Borough of Windsor and Maidenhead Housing Options Officer – Front Desk Salary: £38,792 to £43,613

About the rol

e This is a full-time, permanent role with hybrid working, and a salary of £34,962 to £38,7 91We are seeking an experienced Housing Options Officer with the drive and ability to work effectively as part of our busy Housing Reception Team. Our Housing Reception Team is the gateway to our housing service and is the front line of our homelessness prevention work. You will deal with a range of customers in a face-to-face environment dealing with housing enquiries and wherever possible, preventing homelessnes s . Your role will involv e : · Working as part of the Housing Reception Team you will provide an effective and comprehensive housing advice and homelessness service to the residents of our borou gh· Working with customers to provide effective solutions to their housing issues using a range of homelessness prevention optio ns· Making enquiries in respect of statutory homelessness applications, gather the required information and make statutory homelessness decisio ns· Dealing with customer enquiries about their housing applications and housing issues face to face, by telephone and online and updating them according l y What we are looking fo

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r: · You will have experience of working in a housing options team within a local authority Housing Service or simi lar· You will be able to interpret and apply relevant housing legislation and be comfortable working in a rule driven environm ent· You will have experience of working directly with the public both face to face and over the pho ne.· You will have experience of working in a busy, front line, customer-focused te am.· You will be experienced in working within a performance driven environment, meeting targets and working to deadli n es For more information on this role and others, please visit: https://rbwmjobs.co.

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Skills

Housing Options
Homelessness Prevention
Customer Service
Housing Legislation
Public Interaction
Performance Driven
Teamwork
Problem Solving