Human Resources Operations Manager

About us

The Fidelis Partnership is a leading specialty, bespoke and (re)insurance business. We have built our name on a 40-year track record of outperformance, and we continue to beat the market in our underwriting and returns. More information on The Fidelis Partnership can be found at www.fidelispartnership.com

The Company currently writes lines of business including; specialty insurance: aviation & aerospace, energy, marine, property, terror & political violence, contingency and other specialty lines; reinsurance: property reinsurance, property retrocession, specialty reinsurance, whole account/multi-class and bespoke.

Role Overview

The HR Operations Manager is responsible for overseeing the day-to-day delivery of efficient, compliant, and scalable HR services across the organisation. This role ensures the smooth execution of core HR processes—including employee lifecycle management, HR systems administration, and policy implementation, while driving continuous improvement and operational excellence. Working closely with HR leadership and cross-functional stakeholders, the HR Operations Manager enhances employee experience, ensures regulatory compliance, and leverages data and technology to optimise HR performance and support business objectives.

Role Responsibilities

Lead delivery of HR operations and administration Manage a team of UK-based HR Admin / Advisors and Offshore team in India Allocate work, manage performance, and maintain service standards across both onshore and offshore teams Act as the key operational escalation point across HR admin activities Support and maintain delivery across HR lifecycle administration, Benefits and onboarding (including monthly onboarding event), Right to work, visas, relocation processes Ensure compliance with data protection, audit, and control requirements Support Workday implementation and transition (light touch as the focus is BAU), including cutover from current systems, supporting training and documentation updates, embedding new processes post-launch Contribute to process improvement over time Assist with ad hoc projects when needed

Skills & Experience

Experience of working in HR operations or advisory within any industry Managerial experience of onshore and offshore teams would be preferable Expertise in providing process improvement initiatives Track record of working in a fast paced and agile environment Ability to build internal and external relationships in order to influence accordingly

The Fidelis Partnership Ethos

Our culture is defined by our ethos. It is the foundation of who we are and the core of everything we do.

Results – We want to be the best at the things we care about, so we focus on profitability over volume, with responsive decision-making and clear prioritised accountability. Innovate – We aspire to lead the market in providing the services and products our clients need, and to drive change in the broader impact our industry has on human rights, society, and environmental sustainability. Include – We create an environment where employees can bring their whole self to work, with open communication where everyone, irrespective of gender, ethnicity, sexual orientation or background, feels able to contribute ideas and be recognised and rewarded for their contribution Unite – We operate as team of individual talents that actively seeks to reflect the diversity of the societies in which we operate, giving our business the widest range of inputs and perspectives. Respond – We work in a business exposed to sudden shocks and changes – elemental, political, economic and human – so we remain nimble and ready for change.

Diversity, Equality & Inclusion

Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership successes. This will be driven by a workforce that embraces Diversity and Inclusion at every level, in every department across The Fidelis Partnership.