(IM2550) Part Time Warranty / Service Administrator

Part-Time Warranty / Service Administrator

Location:

[Insert Location]

Working Hours

[Insert days/times, e.g., 3 days per week, 9:00 am – 2:00 pm]

Salary

[Insert hourly rate or salary]

Reports To

Service Manager / Aftersales Manager

Job Purpose

To support the service department by ensuring accurate and timely processing of warranty claims and service administration tasks. This role ensures customer satisfaction by assisting with service-related paperwork, maintaining records, and liaising with manufacturers regarding warranty submissions and approvals.

Key Responsibilities

Process and submit manufacturer warranty claims accurately and within deadlines

Monitor and track warranty claim status and resolve any issues or queries

Maintain up-to-date knowledge of manufacturer warranty policies and procedures

Assist with service administration duties including invoicing, job card management, and customer follow-ups

Liaise with technicians, service advisors, and parts department to gather necessary information

Ensure all documentation is complete and compliant with audit standards

Maintain accurate and organised digital and physical records

Handle incoming calls and emails related to service and warranty enquiries

Support the wider service team during busy periods or staff absence

Key Skills & Experience

Previous experience in a motor trade environment (preferred)

Understanding of vehicle servicing and warranty procedures

Strong administrative and organisational skills

Good attention to detail and accuracy

Proficient in Microsoft Office and dealership management systems (e.g., Kerridge, Pinnacle, CDK – desirable)

Excellent communication skills (written and verbal)

Ability to work independently and manage workload efficiently

Qualifications

GCSEs (or equivalent) in English and Maths

What We Offer

Relevant administrative or motor trade qualifications are a plus

Flexible part-time working pattern

Friendly, supportive working environment

Training and development opportunities

Staff discounts and benefits (where applicable)