Information Officer

INTERNAL VACANCY

If you are an internal candidate interested in applying for this job as a secondment opportunity, please discuss with your current line manager before submitting your application.

We have an exciting opportunity to join the award-winning Family Information Service. A small but dedicated team providing information to children, families, and young people.

This post will be a hybrid post with a mix of office based and outreach. There will also be the opportunity to work from home.

The post provides information, advice, and assistance to members of the public, parents, carers, children, young people, and professionals who work with and support children, families, and young people.

You will be responsible for ensuring information about relevant services, events and resources is readily available, up to date and promoted where appropriate. You will manage information and will use a variety of means to promote information to the public via, social media, Raise York website, our on-line search facility, outreach events and useful publications.

You will be experienced in working directly with members of the public and have very high customer service standards.

Essential experience and skills include, but are not limited to:

A good understanding/experience of working with children and families

Exceptional customer service skills

Excellent IT skills with experience of data analysis and providing management information

Experience of working effectively and in co-operation with a wide range of internal and external partners

Ability to prioritise workloads

We work closely with the MASH (Multi Agency Safeguarding Hub) and as such you will have a working understanding of child protection and safeguarding policy.

This role is not suitable as a job shre opportunity.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express themselves fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Elizabeth Webster, Senior Information Officer, Elizabeth.webster@york.gov.uk or on 01904 551391.

Closing date: Sunday 10 May 2026 at 12 midnight

Interview date: To be confirmed, within 2 weeks of closing date.

Internally advertised posts are only open to CYC, WWY and Be Independent employees. Explore and Veritau employees are not eligible to apply for these posts.