Information Systems Analyst

Company Description West Suffolk Council, established in April 2019 through the merging of Forest Heath District Council and St Edmundsbury Borough Council, focuses on enhancing prosperity, managing growth, and partnering with communities to deliver exceptional services. The council is committed to improving the quality of life for residents, fostering innovation, and protecting its unique heritage. Based in Bury St Edmunds, West Suffolk Council prioritizes delivering value and sustainability in its initiatives. Visit our website to learn more about our mission and values.

Role Description The Information Systems Analyst will play a key role in analyzing, maintaining, and improving the council’s information systems. Core responsibilities include providing technical support, troubleshooting system issues, conducting systems analysis, and ensuring optimal system functionality. The position entails collaboration with various teams to meet organizational needs and ensure seamless IT operations. This is a full-time, hybrid role based in Bury St Edmunds, with opportunities to work both in-office and remotely.

Qualifications Strong Analytical Skills to assess system performance and identify areas for improvement Proven proficiency in Systems Analysis to evaluate and enhance system capabilities Technical Support and Troubleshooting expertise to resolve technical issues promptly Comprehensive knowledge and experience in Information Technology systems and processes Strong problem-solving abilities and critical-thinking skills Ability to work collaboratively and independently in a hybrid work environment Relevant certifications and/or experience in IT systems and analysis (e.g., ITIL, CompTIA, or similar) are advantageous Bachelor's degree in Information Systems, Computer Science, or a related field is highly desirable