Information Technology Support Engineer

We are recruiting an IT Support Engineer – Modern Workplace on behalf of a well-established, Edinburgh-based organisation. This is an excellent opportunity to join a small, supportive IT team where you will provide day-to-day support while developing your expertise in Microsoft 365, Intune, identity, and cybersecurity.

This role is ideal for someone with service desk or 1st/2nd line experience who wants to grow their career in a modern, cloud-first environment rather than a traditional on‑prem setup.

Key Responsibilities Provide 2nd line IT support across the organisation Support user onboarding and offboarding, including device setup Manage Intune-enrolled devices (Windows, iOS, Android) Assist with Microsoft 365 administration, identity and access management Support security monitoring, patching, compliance, and incident response Contribute to continuous improvement and automation projects

Essential Skills & Experience Strong understanding of IT fundamentals (Windows, networking, identity) Previous service desk or 1st line support experience Knowledge of Microsoft 365 and basic Intune concepts Good troubleshooting, communication, and customer service skills Understanding of core security principles (MFA, phishing, compliance) Proactive mindset with a strong desire to learn and develop

Desirable Experience Hands-on experience with Microsoft Intune Exposure to Office 365 administration (Exchange Online, SharePoint, Teams) Knowledge of Microsoft Defender and/or Sentinel Understanding of Entra ID and Conditional Access Relevant Microsoft certifications

Why Apply? Join a collaborative and supportive IT team Work with modern workplace technologies Flexible working pattern Competitive salary and benefits package Clear opportunities for technical development and progression