Insurance Practitioner Apprentice

Within this role, you will operate across our phone and chat services to support customers in a variety of different ways. Joining our business includes a full induction process to teach you everything you need to know for your role, with ongoing training and support provided as you continue your journey with us. Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. We have a wide range of departments in which you could be selected for. As mentioned, you will be provided with full training within these areas and continuous support throughout. We aim to ensure that all of our teams offer a welcoming and friendly environment, in order for you to succeed and thrive within the business.

Responsibilities

• Handling telephone enquiries within the call centre
• Administering customers' files correctly, whilst building genuine rapport
• General administration regarding calls and policies
• Ensure all activities undertaken are done as per the guidelines of the FCA
• Achieve and maintain your targets & SPI’s (audit averages, reviews, complaints caused, CPD logs and errors). Must not fail 3 days running
• Ensuring correct actions are put on consumers' file depending on the type of policy to stop repeat calls
• Offer mid-term adjustment quotes to consumers and process these issuing cover when instructed, additionally ensuring that the account as a result of the mid-term adjustment is posted correctly
• Always detail in the notes what course of action you have taken on each file, so colleagues can understand what consumers have been advised
• Cross-sell legal, breakdown, excess reducer, Total loss top-up, HPI and Tools in transit products in the correct way. Ensure that the account is sorted, and the relevant notes added

Requirements

• GCSE in: English (grade 4), Maths (grade 4)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
• A credit check is done for all new starters, and a random DBS check for 1 in every 5 staff.

Benefits

• Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
• Insurance Practitioner Level 3 Apprenticeship Standard:
  • Your training will be completed online from your employers working address
  • Free CII membership for non-members through the CII Aspire Apprenticeship Programme Includes digital CII study books and exam entries
  • Resit costs for CII exams and End-Point-Assessment will be covered by the employer
  • Fortnightly workshops for each CII exam
  • All workshops recorded and available on demand
  • Interactive chat, forums and class notebooks for real-time support and assistance from experienced and qualified insurance professionals
  • Exam tips, tricks, and strategies
  • Regular tutorials and assessments with sector experts
  • Fully and part funded learning and development programme that includes the Cert CII
  • Develop the knowledge, skills and behaviours of successful Insurance Practitioners
  • Role-specific routes ways tailor the apprenticeship to the job role: Claims Handler/Loss Adjuster, Assistant Underwriter, Junior Broker

About One Call Insurance

One Call Insurance was founded in 1995 by John Radford. From our offices in Doncaster, we expanded to other areas of South Yorkshire, offering home and car insurance quotes to people in the area. We now offer the whole of the UK great car insurance quotes, as well as offering home insurance, van insurance, commercial insurance, temporary insurance, learner driver insurance and travel insurance. We also love to support local charities. In the last few years we have supported Doncaster-based charities such as Firefly , Bluebell Wood and Eve Merton Dreams Trust.

Further training in other departments available