Integrated Care Coordinator 10355

Integrated Care Coordinator (2 posts) | 10355 | permanent contracts | full-time 37 or part-time 30 hours per week | £29,064 to £31,022 per annum pro rata | Grade F | Norwich 

 

We have an exciting opportunity for two Integrated Care Co-ordinators to join the team in Adult Social Services, primarily based in Norwich Place.  

 

The Integrated Care Coordinators are an innovative role working across Health and Social Care teams, supporting colleagues from across the system to proactively identify people suitable for preventative intervention and support; networking and connecting professionals such as GP’s, Social Care, Community Health, Housing colleagues and more and acting as a resource for information on community-based resources for colleagues across multiple organisations.

 

You will collaborate with many different professionals and services such as GP’s, Social Prescribers, Social Workers, Nurses, voluntary services and housing colleagues. Fostering and promoting multi-agency working; networking and maintaining relationships are key parts of the role. A positive can-do attitude is essential, alongside professional curiosity. 

 

You will be expected to gain a good knowledge of community resources, understand the local population need and build and maintain good relationships across Norwich. You will be an excellent communicator, adaptable, flexible and open to change, which is sometimes fast paced. 

 

Whilst you will primarily support services in Norwich, you may also be required to work across North and South Norfolk as part of our Central Norfolk delivery model and depending on operational requirements. You will work closely with colleagues in the community as we develop and embed Community Led Support and Integrated Neighbourhood Teams. 

 

As an ICC, you will plan and coordinate multi-disciplinary meetings often held in GP practices, you will monitor and track the persons journey and support colleagues to manage complex situations using local system and population health data, system and service knowledge; networking and connecting professionals together to support the individual and making referrals to appropriate support. 

 

You will work with multiple electronic systems such as LAS (Social Care System), SystmOne (Health system), and NCAN and will support referrals to voluntary organisations. You will be able to communicate clearly and appropriately with members of the public, colleagues, and staff in other agencies – verbally, on the telephone and in writing.

You will be highly motivated and enthusiastic and will have a high level of education (e.g., NVQ level 3, GCSE, A Levels or equivalent) and previous experience of working in voluntary sector, primary care, the NHS or Social Care. 

 

You will have an awareness and understanding of relevant health and social care legislation, excellent interpersonal and organisational skills along with a high level of administrative and IT skills. 

 

The service operates a blended model of office and virtual working, currently working from multiple sites including County Hall, City Hall, GP surgeries and networking venues. You will be flexible to change. You must be able to make your own travel arrangements to a variety of destinations across the locality, not always accessible by public transport.

 

We offer a friendly, supportive team, regular supervision and the opportunity to develop your skills. 

 

The posts on offer are 1 x full time and 1 x 30 hours per week. 

 

For an informal discussion please contact Bethany Harbord, Team Leader for ICCs in Norwich Community Fully Integrated Care and Support pathway, on 01603 223311

 

Before you apply, we recommend reading the full Job Description and Person Specification [https://nccjoblibrary-buhfawbxbvb6brdj.a03.azurefd.net/10355_Integrated Care Coordinator_ASSD.docx] to help you demonstrate you meet the criteria. 

 

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement 
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need. 
• Financial benefits such as:

  • ‘Norfolk Rewards’ [https://norfolk.rewardgateway.co.uk/Authentication/Start] our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.   

  • A Blue Light card [https://www.bluelightcard.co.uk/] for Fire Service and Social Care Workers

  • Relocation expenses (where applicable)

  • An advance of your expenses if you travel for work

  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

 

You can find information on our Terms and Conditions [https://www.norfolk.gov.uk/jobs-training-and-volunteering/work-at-norfolk-county-council/vacancies/recruitment-information-for-candidates] here.

 

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle [https://eur02.safelinks.protection.outlook.com/?url=https://fa-eqie-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/faces/FndOverview?macKey=ACA1GN/cSRKlOeLU&_afrLoop=8587015335213240&_afrWindowMode=0&_afrWindowId=mx7eds1sa&_adf.ctrl-state=qofe3tmob_108&_afrFS=16&_afrMT=screen&_afrMFW=1163&_afrMFH=525&_afrMFDW=1280&_afrMFDH=720&_afrMFC=8&_afrMFCI=0&_afrMFM=0&_afrMFR=158&_afrMFG=0&_afrMFS=0&_afrMFO=0&data=05|01|emma.croll@norfolk.gov.uk|711048ee91fb439ca0df08dab8f3665c|1419177e57e04f0faff0fd61b549d10e|0|0|638025652768647030|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=ZyIhjqXgq6+G/TmYvqyLbRm/Z/VHZfFXi4/YMeOq+p8=&reserved=0] using your @norfolk.gov.uk or @nccal.ac.uk email.

 

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.  

 

Redeployment closing date: 05 May 2026

 

All other applicants closing date: 12 May 2026

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage.  Our economy is growing and driven by innovation in a number of sectors, including energy and food.  We also have ambitious plans for new housing and a building programme for schools across Norfolk.  Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.