IT Field Service Support Technician, IT Support (UK)

What To Expect The IT Field Services Support Technician – IT Operations, ensures smooth and consistent sustaining of IT systems and operations of Tesla field-based sales, service centers, offices, or collision centers. This role requires a highly motivated self-starter with previous IT field services experience in a retail environment. This position requires someone with strong technical knowledge at both the network and desktop support levels. A successful candidate will seamlessly blend their technical experience, teamwork, and exceptional interpersonal communication skills, to successfully complete multiple projects and initiatives simultaneously.

What You'll Do

Provide Tier 2 maintenance and support of IT infrastructure at Tesla retail sites Trouble shoot IT problem tickets until resolved or escalated to a tier 3 support team Proactively ensure the highest levels of systems and infrastructure availability in Tesla Centers Participate in monitoring remote systems, networks, telephony, and operational support systems Work with outside vendors to trouble shoot network outages or perform Test and turnup of ISP circuits Ability to effectively manage, maintain and coordinate multiple critical and high-visibility projects simultaneously Develop and maintain relationships with vendors and contractors Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla

What You'll Bring

Bachelor’s Degree in Computer Science, Networking, Information Systems, or a related field or equivalent experience Minimum of three years' experience working on a desktop, infrastructure or network support team Experience in building remote retail, service, manufacturing, or business office sites as part of an overall larger enterprise organization Ability to travel quickly and frequently (20%) as needed Knowledge of backend Microsoft environments (Active Directory, Intune, SCCM, etc.) to support configuration, management, and troubleshooting Ability to assess and prioritize issues and effectively communicate corrective plans to stakeholders directly or via presentation Experience with the following: SCCM, MDM, AVAYA, Juniper, Cisco Meraki, Aruba, Adobe Air, LogMeIn, IR Touchscreens, PowerShell is a plus Ability to work effectively in a fast-growing team environment PowerShell or Python experience is a plus Certifications such as JNCIA, MCSE, or CCNA are a plus

, Tesla