IT Sales and Trade Support
London
Posted 5 days ago
Early applicant
On-site
Full-time
Senior Level
Job Summary
We are hiring a Sales & Trading IT Support Analyst to provide 2nd/3rd line support to Front Office users, including Traders and Sales teams in a fast-paced banking environment. The role involves supporting trading applications, desktop infrastructure, and ensuring minimal downtime for critical financial systems.
Key Responsibilities:
Provide 2nd/3rd line desktop support to Traders and business users. Support financial applications, including Bloomberg Terminal and Reuters. Manage Windows 10/11, Windows Server, Microsoft 365, Active Directory / Azure Entra ID. Support Citrix environments and remote access solutions. Handle VIP/executive support with strict SLA adherence. Work closely with the Infrastructure, Data Centre, and Application teams. Follow ITIL processes (Incident, Change, Problem management).
Required Skills
Strong experience in Front Office / Trading floor IT support within Banking. Hands-on experience with Microsoft environment, Citrix, Intune (MDM/MAM). Good understanding of networking (TCP/IP). Experience with ServiceNow or similar ticketing tools. Ability to work in high-pressure trading environments.
Skills
IT Support
Trading Applications
Desktop Infrastructure
Windows 10
Windows 11
Windows Server
Microsoft 365
Active Directory
Azure Entra ID
Citrix
Remote Access
Networking
ServiceNow
ITIL
Incident Management
Change Management
Location