IT Support Analyst - 6 Month Contract

Position Summary Samsung AI Cambridge is a newly-established, ambitious independent research centre targeting "Human-Centric AI" to enrich peoples’ lives using AI technologies. To help power Samsung Corporate programmes in AI, SAIC in Cambridge is building teams with diverse skills in research, engineering and design. It collaborates closely with universities to meet the research ambitions of both the universities and of Samsung. Human & Machine can collaboratively create solutions to better our world so if you share the same vision and want to be a part of a special movement please read on- Purpose of the IT Support Analyst: SAIC urgently requires a 1st level IT Support Analyst to offer (front line) technical support to a growing AI research lab. Role and Responsibilities Key responsibilities for IT Support Analyst: Setup and configure Windows laptops Proxy troubleshooting and rule management (GUI) Troubleshooting Windows, Outlook, etc. Induction sessions for new starters Asset management (Service Desk Portal) Use of IT Helpdesk platform to log or respond to incidents/requests Account creation and management Samsung Security Tools management (NASCA, ESCORT) Write How-To articles for people FAQs on confluence Provide one-to-one assistance where required Proactive Incident investigation on affected systems Direct investigation of incident root cause and provide users with updates Coordinate with the Centre’s IT Engineer for testing changes on systems Ensure availability of IT stock to support the requirements of the Centre Skills and Qualifications Skills and experience required for the role Essential: Windows OS / Linux OS Symantec Antivirus PC Installation and Setup PC troubleshooting, Windows and Linux in corporate environment AD (Basic) TCP/IP, DHCP, DNS Firewall understanding Proxy understanding Desirable: Linux sysadmin Bash scripting ITIL principles Computer Science background Experience/Interest in Machine Learning environment Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a previous employer. Contract Type: 6 month contract via agency (inside IR35) Part time: 17.50hrs per week Location: Station Road, Cambridge * Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html Job Alerts: If you would like to be notified of new opportunities when they are posted, please click here. You will be asked to create an account first if you do not already have one. Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).