IT Support Assistant

Role Overview We are seeking a proactive and detail-oriented IT Support Assistant to join a Leading Insurers London based IT team. This role is responsible for providing first- and second-line technical support, maintaining IT infrastructure, and supporting business-critical systems. The ideal candidate will have a strong technical foundation, excellent communication skills, and a willingness to learn and grow within a dynamic environment.

Key Responsibilities Network Administration Configure, install, and maintain network hardware, including laptops, printers, and related equipment Support implementation of network security access controls and protocols Manage VoIP, VDI, and WiFi solutions, including user onboarding, troubleshooting, and offboarding User Support & Management Provide Level 1 and Level 2 technical support to end-users Manage and resolve IT issues via the Jira ticketing system, ensuring timely updates and resolutions Prepare and maintain user access reports Deliver monthly status updates on support activities to the IT Manager Daily Operations & System Maintenance Act as a primary administrator for the Jira platform Configure and maintain Jira workflows, settings, and system configurations Evaluate, prioritise, and manage incoming tickets and technical requirements Operational Resilience Support the Operations Manager in identifying critical business services and dependencies Assist in conducting business impact analyses and defining impact tolerances Coordinate resilience testing and scenario analysis across departments Contribute to the review and improvement of business continuity plans Additional Responsibilities Record IT and administrative expenses in the expense management system Assist in responding to, preparing and reporting on requests related to our Group

Skills & Experience

Essential Degree in Computer Science, Information Technology, or a related field Strong interest in IT support and infrastructure (prior insurance industry experience not required) Excellent problem-solving skills and a proactive approach to learning Strong written communication skills in English Ability to communicate in Mandarin both written and spoken Ability to manage multiple tasks and prioritise effectively in a fast-paced environment