IT Trainer 12-month FTC

We are recruiting an IT Trainer to join our IT department on a 12-month fixed-term contract.

What this means for you

Joining Macfarlanes means being part of a collaborative, approachable team who want you to succeed. You’ll be encouraged to get involved and recognised for your contribution.

We take your development seriously. Our learning and development programmes are second to none and are designed to help you strengthen your skills.

Above all, you’ll be part of a firm where we all work together as part of a cohesive and supportive team, value your efforts and help you to thrive.

Department overview

The firm's IT function is forward-looking and embraces newer technologies to support the firm’s strategic goals and ambitions whilst retaining a service-focused culture. The job holder's role will likely develop over time in line with the adoption of new process and technologies.

The firm has an IT Department of approximately 40 staff and is responsible for the delivery of all aspects of the firm's information technology systems and services, including all phases of design, build implementation and operations. The team is split into seven teams: service delivery, IT training, end user computing and deskside support, infrastructure, applications & development, PMO and information security.

The training team is responsible for providing courseware development, instructor led training delivery and development of IT eLearning modules on the firm’s software applications. They act as a project resource when directed and work closely with their colleagues to ensure user adoption is embedded into the delivery process from project inception and improve adoption of existing systems and services as part of a move towards a continuous improvement methodology.

This position is a key member of the service delivery team and will report to the IT training and user engagement manager.

The role

This is an important role in the IT team’s service delivery function. You will be part of a team that designs and delivers training materials and courses, using a variety of methods including online learning resources, guides, individual and group training sessions, both in person and virtual. You will also be involved in the analysis of how new systems can improve working practices and collaboration across the firm, implementing new training and ultimately driving adoption of new technology.

Key duties will include:

provide face-to-face learning delivery to include new staff induction, workplace IT skills, and agile working support; provide courseware development to include learning needs analysis, bespoke development for tailored classes, project support and training material development, development of business best practices and documentation and working practice advice; develop blended methods of training, including eLearning, as required for projects and business as usual learning to supplement and/or replace IT training classes; design future working processes in collaboration with the training and user engagement manager and relevant project team members; independently ensure learning courseware and end user documentation is regularly reviewed and updated for continued accuracy; help define and articulate the project vision to end users, and communicate the expected benefits of the project in collaboration with other members of the IT team; participate in a positive proactive working relationship between the IT training team, other IT departmental teams and departments firmwide; ensure user feedback is collected during the requirements gathering phase of projects and as a regular part of ongoing IT team engagement with the wider firm; with the IT training and user engagement manager, utilise a network of IT champions within the firm, and work with them to embed new applications, services and working practices; ensure IT training is embedded in project plans, provide input into the project roll-out and help shape the project plan in collaboration with the project manager; provide full life cycle management of all escalated tickets including troubleshooting, research, investigation and resolution; provide visible floor support by conducting floor walking to increase business engagement; and attend user groups independently or with managers as required.

Other responsibilities

The job holder will work with other members of the service delivery team, IT support team, and all other relevant internal and external resources available to them, to:

provide an effective training capability in and outside normal business hours as needed; identify and prioritise projects, technologies and services and help deliver them to cost, time and budget; identify and implement solutions that meet the needs of the firm and its clients; provide support, guidance and user adoption expertise to projects and the service delivery team; develop and implement appropriate training strategies in line with current trends; maintain relationships with key partners and business services stakeholders; work closely with the service delivery lead and service desk team to deliver and continuously improve an ITIL-aligned support capability; and provide reports detailing successes and performance metrics.

This job description encompasses the main duties of the role and is by no means exhaustive. It is anticipated that duties may vary from time to time according to the needs of the practice area.

The candidate

The successful candidate will ideally meet the following criteria:

proven experience in devising and delivering a training programme that will utilise a wide range of training methods; experience creating and maintaining eLearning and digital learning materials, using software such as Camtasia, Articulate Rise and Storyline; familiarity with administration tasks around a Learning Management System such as Adobe or Docebo; strong communication and change management skills; excellent organisation and administration skills; exceptional collaboration, teamwork, influencing and relationship-building skills at all levels internally and externally; team focused, showing reliability, commitment, and flexibility; outstanding customer service and communication skills, including listening skills; ability to inspire trust and confidence of users, colleagues, and managers; self-motivated; and ability to remain calm and focused under pressure.

Application screening

Any offer of employment with us is subject to our pre-employment checks which are conducted by a third-party screening provider. These may include but are not limited to your professional and academic qualifications, any criminal records and employment references. These checks will be initiated with your consent and your offer will be subject to the successful completion of these checks.

About Macfarlanes

Macfarlanes is a pre-eminent law firm that serves a global client base in private capital, private wealth, M&A and disputes. Personal connection, an entrepreneurial spirit and a commitment to excellence are at the heart of our firm. These values drive our ability to deliver exceptional outcomes for our clients.

We are big enough to undertake the most complex and demanding mandates yet small enough to know each other well and to be agile, adapting to the needs of our clients. We seek to strengthen the firm by recruiting talented people from all backgrounds who want to build long-lasting and impactful careers with us. Our culture is challenging and supportive, creating an environment where individuals can thrive.

Our commitment to inclusion

Inclusion is one of our key priorities and it is a goal we are actively working towards. We believe that an inclusive, forward-thinking culture is intrinsically important and enables us to provide innovative solutions to our clients.

We welcome applications from people of all backgrounds, bringing different perspectives and experiences, making Macfarlanes an exciting and stimulating place to work. We seek to recruit the best candidates, regardless of age, gender, race, ethnicity, social or economic background, religion, disability, sexual orientation or any other characteristic.

As part of this commitment, we will ask you certain diversity data questions. We would really appreciate you and/or your recruiter completing these questions when submitting an application to Macfarlanes as this data enables us to measure our progress and identify any actions needed to continue to support an inclusive culture. This data is anonymised to maintain the privacy of applicants. If you have any questions relating to how this data is used, please contact a member of the recruitment team.

Should you require any adjustments during the application and/or interview process, please do not hesitate to inform your recruiter or a member of the recruitment team. Please note, the job description is available in other accessible formats (for example, large print).

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the essential criteria for the role. If you would like to apply through the Disability Confident Interview Scheme, please email the recruitment team at recruitment@macfarlanes.com.