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ITSM Consultant
Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery.
Key Responsibilities
Assess client IT service management processes and recommend improvements based on best practices Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms Facilitate ITIL process design and adoption, including incident, problem, change, and asset management Provide guidance on ITSM governance, metrics, and continuous improvement initiatives Support service transition and transformation projects to enhance service capabilities Conduct training and workshops for client teams to build ITSM capabilities Collaborate with stakeholders at all levels to ensure successful delivery of ITSM solutions Stay current with industry trends and ITSM advancements to provide innovative solutions
Reasons to use Rodeo
I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?
Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.
Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.
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Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
Graduate Consultant — 2026 Scheme
Why you're a good match
StrongYour economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.
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Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Why you're a good match
You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.
Experience fit
Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
Bachelor's degree in Computer Science, Information Technology, or related field Proven experience as an ITSM Consultant or similar role, preferably in consultancy environments Strong knowledge of ITIL framework (ITIL v3 or ITIL 4 certification preferred) Experience with SERVICENOW Excellent analytical, problem-solving, and communication skills Ability to manage multiple projects and priorities effectively Experience in change management and service transition initiatives Client-facing experience with strong stakeholder management skills Relevant ITSM certifications are highly desirable
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Benefits
What we offer
A company culture based on respect, transparency, and equality. Flexible working Pension Scheme 25 days holiday plus bank holidays Training and Career progression Company Social Days
Sharing our culture
Infotel is an equal opportunity employer, and we pride ourselves on our diversity. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.
We have an incredible team ethic; we work together to consistently deliver for our clients. We host after work gatherings and other in-house events to ensure our team members develop strong relationships and enjoy their work environment.
Apply today with your CV! All applications will be treated in strict confidentiality!
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