ITSM Support Manager (MIM, Change & Problem Management)

🚨 URGENT HIRING: ITSM Support Manager (MIM, Change & Problem Management) 🚨

📍 Locations: Leeds, Birmingham, or Manchester (please specify preference when applying) 🏢 Work Mode: Hybrid (1–2 days onsite) 📅 Contract: 1 Year (Extendable) 🏥 Industry: Healthcare ⚡ Immediate joiners required – critical project with fast onboarding! 🔍 Role Overview Join a high-impact transition programme, replacing an existing vendor with a new team of senior specialists. You’ll play a key role in service stability, incident leadership, and process governance during a complex transformation. 🛠️ Key Skills Required Strong experience as a Major Incident Manager (MIM) (mandatory) Hands-on Problem Management & Change Management Proven experience leading CAB meetings & senior stakeholder engagement Deep knowledge of ITIL® v4 Experience in Service Delivery, IT Governance & SIAM Strong communication & ability to work under pressure ITSM tools: ServiceNow, Remedy, JIRA Service Management Software License & Asset Management (nice to have) ✈️ Travel Requirements Initial travel to Warwick & Leeds during transition (expenses covered) Note: Leeds-based candidates’ regular commute is not expensed 💼 Why This Role? Be part of a critical, high-visibility transition Work alongside a senior expert team Drive stabilisation, governance, and service excellence Make an immediate impact in a time-sensitive environment 📩 Apply now or message directly – shortlisting happening immediately! #UrgentHiring #ITSM #MajorIncidentManager #ChangeManagement #ProblemManagement #ITILv4 #ContractJobs #UKJobs #ServiceNow #SIAM Salary: 500 - 525 GBP Per day