Junior Infrastructure Engineer - IT Solutions Provider

Junior Infrastructure Engineer – Managed Service Provider

Salary: £35,000–£45,000 Location: London (Hybrid) Company: Established MSP

Overview: I’m working with a well-established Managed Service Provider looking for a Junior Infrastructure Engineer to support and deliver infrastructure services across a varied client base. This role is ideal for someone coming from a 2nd line / junior infrastructure background, who’s comfortable with core Microsoft technologies and wants more exposure to infrastructure projects, cloud, and client-facing work within an MSP environment.

Key Responsibilities: Provide 2nd–3rd line support across servers, cloud, networking, and end-user environments. Support senior engineers with infrastructure and cloud projects. Assist with day-to-day management of customer environments (on-prem and Azure). Troubleshoot escalated tickets involving Active Directory, servers, networking, and security. Work directly with customers where required, escalating complex issues appropriately. Maintain clear technical documentation and contribute to improving internal processes.

Core Technical Skills: Windows Server & Active Directory (Users, GPO, DNS, DHCP). Microsoft 365 & Azure AD (Entra ID). Basic Azure exposure (VMs, storage, permissions). Virtualisation fundamentals (Hyper-V and/or VMware). Networking basics: VLANs, subnetting, VPN concepts. Backup fundamentals (Veeam, Acronis, or similar). MSP experience preferred (or strong support background in a fast-paced environment).

Very Desirable Project Experience Intune deployments / rollouts (policies, device management, app deployment). Workstation imaging and rollout projects (Autopilot, MDT, SCCM or similar). Office moves / site setups (networking, Wi-Fi, end-user setups). Microsoft 365 tenant migrations or upgrades. Assisting with server upgrades or cloud migrations. (Hands-on involvement or supporting roles in these projects is absolutely fine.)