Langham Club Manager
United Kingdom
Posted 30 days ago
On-site
Full-time
Mid Level
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
Located in the heart of London's West End, The Langham, London is Europe's first Grand Hotel and a Forbes 5-star property. You would work in a supportive environment that actively promotes innovation, collaboration, and personal growth. We are an environmentally conscious hotel that values sustainability, as well as diversity, inclusion and equality for all our colleagues.
ABOUT THE ROLE
In the role of Langham Club Manager, your key focus will be to:
-
ensure that all guests’ needs are being dealt with immediately and complaints are handled efficiently and written down in the logbook
-
greet, check in and perform rooming procedure
-
oversee the food and beverage offerings – ensuring that they are in sufficient supply and presented beautifully
-
motivate, lead and develop the Langham Club team
-
carry out administrative duties e.g. duty rotas, manage holiday requests, sickness/absence, monthly stock takes etc.
-
ensure that Health and Safety, food hygiene regulations and procedures are followed and respected at all time
ABOUT YOU
- previous food and beverage background is desirable
- previous experience of working at a supervisor/assistant manager level is essential
- understanding luxury customer service is a must
- great attention to detail
- strong managerial and leadership qualities
- previous experience of preparing a roster, or handling a variety of administrative tasks
- previous experience of Shiji, Opera PMS and MICROS systems is an advantage
For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/london/
Skills
Luxury customer service
Team leadership
Staff development
Food and beverage management
Administrative tasks
Health and safety compliance
Food hygiene regulations
Attention to detail
Roster management
Complaint handling
Shiji
Opera PMS
MICROS systems
Stock management
Location
United Kingdom