Lead IT Analyst – End User Computing (Associate Director)

Location: London, UK Salary: Up to £80K depending on experience Level: Associate Director Experience Required: Minimum 7 years We are seeking an experienced Lead IT Analyst – End User Computing to join a growing infrastructure and desktop engineering team within a fast-paced enterprise environment. This role is ideal for a strong End User Computing professional with a solid background in desktop engineering, Windows environments, user support technologies, and modern workplace tools. The successful candidate will play a key role in supporting and enhancing the organisation’s end-user technology landscape while driving improvements across desktop deployment, user productivity tools, and workplace technology services. Key Responsibilities Provide technical leadership across End User Computing and desktop infrastructure services Support and manage Windows desktop environments and end-user technologies Lead desktop deployment, configuration, and support initiatives Work closely with infrastructure and support teams to improve user experience and operational efficiency Support enterprise productivity applications and collaboration technologies Assist with automation, standardisation, and optimisation of desktop support processes Troubleshoot and resolve complex desktop and user environment issues Participate in technology rollouts, upgrades, and migration projects Maintain documentation, operational procedures, and support standards Required Skills & Experience Minimum 7 years’ experience in End User Computing, Desktop Engineering, or Infrastructure Support Strong experience supporting: Windows desktop environments Desktop deployment technologies End-user support platforms Good knowledge of: Microsoft Word Microsoft Excel Microsoft Copilot AI productivity tools Experience working within enterprise infrastructure environments Strong troubleshooting and problem-solving skills Excellent communication and stakeholder management abilities Preferred Experience Experience with enterprise desktop management and deployment tools Exposure to automation and scripting within desktop support environments Experience supporting modern workplace and collaboration technologies Familiarity with infrastructure operations and IT service management processes Candidate Profile Strong desktop engineering and End User Computing professional Infrastructure-focused mindset with strong Windows expertise Able to work independently and manage multiple priorities in a fast-paced environment Proactive, user-focused, and solution-oriented Experience within corporate or enterprise-scale environments preferred

This is an excellent opportunity for a senior End User Computing specialist to take ownership of key desktop and workplace technology initiatives within a collaborative infrastructure team.

Due to the increased number of applicants, we will be unable to respond to everyone.