Network Operations Analyst / 1st Line IT Support

Job Title: Network Operations Analyst (Graduate) - Day & Night Shift Rotation Location: Bathgate, Scotland Salary: Up to £28,000 + benefits Type: Full-time, permanent | In-person | Day & Night shift

The Role

Inbound Talent is recruiting a Graduate Network Operations Analyst (NOC) for an authorised Starlink reseller operating within the LEO satellite and connectivity sector.

This organisation is one of the UK’s leading providers, with a global operational footprint, and is looking to expand its Network Operations Centre (NOC) team.

The successful candidate will join an established support function based on-site in Bathgate, working a 12-hour shift pattern that includes both day and night shifts.

Responsibilities Act as part of a night shift NOC team supporting a critical client base Provide first-line and escalated technical support alongside Network Engineering and Service Delivery teams Resolve networking incidents and service requests efficiently while maintaining high levels of customer satisfaction Log and manage faults and service requests within the company’s CRM system Carry out initial diagnostics and aim to resolve the majority of incidents at first point of contact Work within strict SLAs to ensure timely resolution of issues Ensure accurate handover of outstanding issues between shifts Keep customers informed of progress and maintain clear, up-to-date system records Configure and troubleshoot networking technologies including Starlink systems, Private 5G, switches, routers, and modems Liaise with third-party engineers and suppliers to support fault resolution Provide remote support, configurations, and link checks for field engineering teams Actively monitor networks using network monitoring tools Escalate issues appropriately to third-party suppliers when required Operate within an ITIL-aligned service environment

Requirements Proven experience working in a NOC or supporting enterprise networks Eligibility for SC Clearance Experience with Low Earth Orbit (LEO) solutions (advantageous) Exposure to Ubiquiti solutions (advantageous) Ability to perform consistently in a high-pressure, SLA-driven environment Strong attention to detail and excellent communication skills A customer-focused approach alongside solid technical capability

Benefits Private medical insurance On-site parking Company pension Non-contractual annual bonus based on personal and company performance

To round things off, this position offers excellent learning and progression opportunities within a fast-growing sector. You’ll be supported by an experienced team and have access to employer-funded certifications, helping you build both your technical expertise and long-term career in the connectivity space.

If you’re looking to kick-start your career in a high-growth, future-focused industry, this is a fantastic opportunity to do so.

Please apply now or get in touch with Inbound Talent to find out more.