Office Administrator (Part-Time 25hrs) - Ocean Terminal, Edinburgh

Purpose of the Role The Administrator plays a key role in supporting the Management Team through efficient office administration and the handling of queries from customers, tenants, visitors and contractors, while contributing to the smooth operation and promotion of the Centre. Key Responsibilities Main Duties

1. Oversee reception including greeting and signing in visitors to the management suite as well as dealing with telephone calls and general correspondence.
2. Deal with all ad hoc general enquiries and help build the relationship between tenants, contractors and Centre management.
3. General administrative tasks including filing (both manual and electronic) and maintaining stationery stocks.
4. With the assistance of the Management Team, ensure that all Savills operational processes and procedures are adhered to, and significant documents loaded to Health & Safety system.
5. Receive commercialisation and charity booking enquiries, and together with Management Team, arrange licensing and invoicing and make sure the appropriate insurance/documentation is in place for all traders and charities.
6. Collect monthly sales figures from tenants.
7. Maintain up to date tenant contact details, regularly reviewing.
8. Assist with the collation of content for social media accounts. General
9. To Assist the Management Team as required in day to day operations of both the centre and the Management Office.
10. To undertake the production of reports, letters, emails, memos, etc., as requested from Management Team.
11. To assist the Management Team in aspects of PR and marketing, this might include helping to organise events and activity taking place within the mall.
12. To work with the Management Team in developing and maintaining good working relationships with all tenants, asset team, partners, local authorities and any organisations involved with the centre (where appropriate).
13. To ensure a high level of customer care is achieved and maintained in the role of Customer Service Champion to all on site personnel including contractors. A degree of flexibility with hours worked would be beneficial. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives. Skills, Knowledge and Experience Essential
14. Good ability with Microsoft applications inc. Word, Excel, PowerPoint, Outlook
15. Excellent communication skills, with strong customer service skills.
16. Self- motivated individual who is able to prioritise workload, multitask in a calm manner and achieve deadlines.
17. Be trustworthy and understand the need for confidentiality.
18. Careful and conscientious with an aptitude for attention to detail.
19. Willingness and ability to learn on the job, keen to undertake training and career development. Desirable
20. Good knowledge of office administration within retail environment.
21. Experience of dealing with senior level staff confidently with excellent verbal and written communication. The candidate attributes detailed above are considered to be non essential although training will be provided on more technical aspects of the role. Working Hours - 25 hours/week 09:30-14:30 (Monday to Friday) Salary - £12.86 per hour #LI-DNI Please see our Benefits Booklet for more information.