Operational Support Grade - HMP Lowdham Grange (Prison Support Role) Apprenticeship

This apprenticeship is a role within the Civil Service. You’ll learn on the job by getting hands-on experience. Most of your apprenticeship is spent working.

Requirements

• GCSE in: English and Maths (grade C) (Desirable)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Responsibilities

• Comply with all aviation regulations, work within legislative guidelines and procedures.
• Complete and maintain documentation to meet current legislative aviation guidelines
• Use aviation systems effectively.
• Adapt to different circumstances whilst maintaining customer service standards and remaining polite, helpful and customer focused
• Adhere to procedures for identification and safe handling of dangerous goods
• Work effectively as part of a team and with others identifying and responding to the needs of individuals, including colleagues, other organisations/stakeholders or customers
• Communicate effectively transmitting and receiving information and recording it as required
• Take appropriate action in the event of an incident, disruption or emergency, liaising with relevant people and recording actions and outcomes as required
• Interpret and scrutinise travel documentation
• Identify passenger anomalies and report to the line manager in accordance with relevant regulations
• Correctly check-in all booked passengers and baggage
• Carry out the boarding functions, ensuring accurate head counts and security and pre-boarding briefs and passenger handling duties
• Communicate with flight crew regarding customer and other requirements for example; passengers with restricted movements
• Deal with the required documents and health related items and the processing channels for these
• Identify and use the correct handling method by using IATA PRM codes or via another applicable means of communication
• Take remedial action upon identification of faults or errors in a timely manner.

About Civil Service

This apprenticeship is a role within the Civil Service. The training course is Aviation customer service operative (level 2).

Contact

To be confirmed