Operations Shift Manager

The Role

This isn’t a “sit in the office and check reports” kind of role. You’ll be running a full shift in a busy operation, leading from the front, making decisions in real time, and keeping everything moving when things inevitably don’t go to plan. You’re accountable for performance, people, and output. If the shift delivers, it’s because you’ve set the tone. If it doesn’t, you’re the one fixing it. This is proper operational leadership, not just managing, but driving standards, culture, and results. What You’ll Be Doing Owning shift performance end to end including safety, productivity and output Leading a large team of 30+ including Team Leaders and operators Driving a strong safety culture that actually changes behaviour Managing KPIs, SLAs and customer expectations Handling shift planning, labour and last minute challenges Coaching, developing and challenging your team to improve performance Managing underperformance properly and consistently Leading daily briefings, handovers and communication across shifts Investigating issues and running root cause analysis Driving continuous improvement across processes, efficiency and cost Acting as a key point of contact for clients and senior stakeholders

What You’ll Need Strong experience in a fast paced logistics or warehouse environment Proven leadership of large teams of 30+ on shift Experience managing performance, productivity and cost control Confidence dealing with clients and senior leadership Solid understanding of KPIs, SLAs and operational delivery A hands on leadership style that is visible, approachable and firm when needed Ability to think on your feet and make decisions under pressure IOSH or similar safety qualification is highly desirable

What You Might Not Like Rotating days and nights which is not for everyone High accountability with nowhere to hide on shift performance Regular people challenges including absence, performance and conflict A fast paced environment where plans change quickly

What To Do Next If you’re the kind of leader who takes ownership, holds standards and steps up when things get tough, this is worth a conversation. Apply now or get in touch for a confidential chat.