Out Patient Clinic Co ordinator

YOU MAKE US MORE

Join Moorfields Eye Hospital NHS Foundation Trust

At Moorfields, people’s sight matters—and so do the people who make it possible.

For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.

And we’re just getting started.

From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.

Could you be part of this future? Make us more.

Job Overview

We are looking to recruit an AMD clinic co-ordination.

To provide an effective service for Moorfields North and a designated service or group of consultants and be the primary point of contact for patients and staff for any administrative issues relating to the AMD clinic patients

To ensure that patients are given clear information regarding their AMD pathways, and arrangements and that their pathway is managed smoothly and efficiently.

Work closely with the responsible surgeons, lead nurses to ensure that appointments are appropriately booked.

Main duties of the job

Provide a high standard of receptionist/ 1st point of contact and administrative support, to include timely and accurate cashing up of clinics.

Be courteous and professional when dealing with patients, at al times

Check patient information i.e. address and general practitioner details are accurate and up to date and make any necessary alterations to the patient’s health record and PAS.

record outpatient outcomes, RTT status and where appropriate, outpatient procedure coding promptly for every patient.

Book appointments for diagnostic purposes in liaison with the appropriate departments

Make follow-up appointments as requested by the clinician within appropriate timeframes

Where issues and/or problems are identified with appointment booking, highlight these with clinicians, e

Ensure regular communication and liaison with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic, e.g. patients arriving late.

Do Not Attend (DNA) and discharge patients in line with the Access Policy and ensure clinics are ‘cashed up’ promptly.

Assist with reception telephone calls and enquires from staff members, patients and carers.

Ensure that support appointments, interpreters and transport are booked in a timely manner.

Working for our organisation

What’s in it for You?

At Moorfields, we invest in you—your growth, your wellbeing, your future.

You’ll Join a Flexible, Supportive Organisation Offering

Competitive salary (including high-cost area supplement) Membership of the NHS Pension Scheme 24/7 independent counselling support Career-long learning and development opportunities Excellent transport connections Access to NHS and Blue Light discount schemes Free Pilates classes Full support and training to develop your skills

And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.

Detailed Job Description And Main Responsibilities

Provide a high standard of receptionist/ 1st point of contact and administrative support, to include timely and accurate cashing up of clinics.

Be courteous and professional when dealing with patients, at al times, adhering to service guidelines and standards.

Ensure that patients are correctly identified on arrival at clinic.

Check patient information i.e. address and general practitioner details are accurate and up to date and make any necessary alterations to the patient’s health record and PAS.

Following attendance, record outpatient outcomes, RTT status and where appropriate, outpatient procedure coding promptly for every patient.

Book appointments for diagnostic purposes in liaison with the appropriate departments.

Assess patient eligibility for NHS treatment in accordance with Department of Health and Trust policies and procedures.

Record the patient’s attendance at clinic, ensuring that the data relating to time of arrival, time of departure and any outpatient procedure codes are accurately recorded on PAS.

Make follow-up appointments as requested by the clinician within appropriate timeframes as far as possible make all follow-up appointments by agreement with the patient before they leave the clinic

Where issues and/or problems are identified with appointment booking, highlight these with clinicians, ensuring they are addressed in accordance with the Trust’s Access Policy.

Ensure regular communication and liaison with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic, e.g. patients arriving late.

Do Not Attend (DNA) and discharge patients in line with the Access Policy and ensure clinics are ‘cashed up’ promptly.

Assist with reception telephone calls and enquires from staff members, patients and carers.

Ensure that support appointments, interpreters and transport are booked in a timely manner.

Send out clinic appointment letters promptly in order for patients to receive them in sufficient time for their appointment.

Person specification

examples of iniative in the workplace

Essential criteria

examples of iniative in the workplace previous experience with the public in a customer-oriented role good communication skills verbal and written Health and Safety Awareness Ability to work under pressure and to deadlines Previous NHS experience - or customer service role

Desirable criteria

Polite and helpful attitude - reliable work well within a team, with a professional and polite manner at all times Ability to use ones initiative to deal with unforeseen problems as they occur Ability to deal with queries over the phone and in person - using initiative Ability to work within a team in a multidisciplinary service polite and professional communication skills

Essential

Essential criteria

Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications. Previous experience carrying out administrative duties and of working with the general public in a customer-oriented role Previous clerical experience within a healthcare setting Knowledge and understanding of confidentiality issues Good working knowledge of Microsoft Office software. Previous experience using Trust IT systems e.g. PAS, OpenEyes

Desirable criteria

Excellent frontline/reception skills Ability to work within a team in a multidisciplinary service Computer literate Excellent oral and written communication and interpersonal skills Ability to work under pressure and to deadlines Ability to use ones initiative to deal with unforeseen problems as they occur

evidence of team work and initiative

Essential criteria

examples of iniative in the workplace Excellent customer service skills with examples good communication skills verbal and written Health and Safety Awareness Ability to work under pressure and to deadlines

Desirable criteria

previous experience with the public in a customer-oriented role Excellent customer service skills with examples Ability to use ones initiative to deal with unforeseen problems as they occur Ability to deal with queries over the phone and in person - using initiative Ability to work within a team in a multidisciplinary service

essentail

Essential criteria

GCSE math and English Excellent customer service skills with examples senario based questions Presents well at interview

Desirable criteria

GCSE math and English Excellent customer service skills with examples senario based questions Presents well at interview

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.

https://www.moorfields.nhs.uk/work-for-us

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Band 3 Outpatient co ordinator (PDF, 432.6KB) Band 3 PS (PDF, 152.6KB) MEH Staff Benefits (PDF, 919.1KB) MEH Privacy Notice (PDF, 138.0KB)

Apply online now

Further details / informal visits contact

Name Dee Clarke Job title Clinic Mnanager Email address dee.clarke1@nhs.net Telephone number 0207 702 5543