Outbound Sales Agent - Birmingham, UK

Who We Are

Truly Dental is a patient-focused dental care provider committed to delivering high-quality treatments and personalized experiences. The organization combines clinical excellence with a strong commercial approach to ensure patients feel supported throughout their treatment journey.

Fast Facts

Patient-centered approach focused on improving oral health and confidence High-conversion sales model driven by warm leads Commitment to accessible and high-quality dental treatments Strong emphasis on patient trust and long-term relationships

Role Purpose

The Outbound Sales Agent plays a key role in converting warm leads into booked consultations and treatments, acting as a trusted advisor for patients throughout their decision-making process.

Key Responsibilities

Contact and follow up with inbound patient leads via phone and digital channels Build rapport and clearly communicate treatment options Address patient inquiries and guide decision-making processes Schedule consultations and ensure consistent follow-ups Maintain accurate and up-to-date CRM records Achieve individual and team conversion targets

Requirements: Skills & Competencies

Education

Not mandatory; relevant training in sales, customer service, or healthcare is valued

Experience

Previous experience in sales, customer service, or patient coordination roles

Knowledge & Skills

Strong verbal and written communication skills (English required) Confident phone presence and active listening skills CRM management experience Ability to handle sensitive conversations with empathy

Core Competencies

Results-oriented mindset Strong interpersonal and relationship-building skills Organization and attention to detail Resilience and adaptability Team collaboration

What We Offer

Performance-based incentives Remote start with transition to hybrid work model Opportunity to grow within a dynamic and fast-paced sales environment

Exposure to the healthcare and dental industry

Key Details Before Applying

Location: Birmingham (Hybrid model after initial remote phase) Working hours: 40 hours per week, Monday to Friday Flexibility required for weekends and holidays Target-driven role with performance expectations