Outpatient Clinic Coordinator - Stratford and Barking

YOU MAKE US MORE

Join Moorfields Eye Hospital NHS Foundation Trust

At Moorfields, people’s sight matters—and so do the people who make it possible.

For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.

And we’re just getting started.

From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.

Could you be part of this future? Make us more.

Job Overview

Moorfields Eye Hospital invites applications for the post of Outpatient Clinic Coordinator at Moorfields at Stratford and Barking for a Fixed 12 months Term.

This post requires hours that cover the administrative duties from 08:00-16:00, 09:00-17:00, 10:00 -18:00.

Main duties of the job

You will be required to provide high quality clerical and administrative support as a member of one of our administrative teams. You will act as first point of contact for all patients, both in a busy outpatient environment and in the administrative offices. We are passionate about delivering an excellent service to patients and you will play a crucial role in achieving this.

Reception duties will also be included such as meeting and greeting patients on arrival to the hospital, checking patients in to the appropriate clinics using the Trust's patient administration system, booking clinic appointments, and accurate recording of patient data.

Additional administrative duties include: ensuring clinics are booked to profile, answering queries (by telephone and in person), filing and supporting the Team Leaders & Clinic Manager with clinic cancellations and other administrative duties.

You will have good interpersonal skills, a polite and courteous manner and a professional attitude. You will have effective verbal and written

communication skills, and will enjoy working as part of a team. You will be able to cope under pressure in a busy working environment. Accuracy

and attention to detail are essential, as are good computer skills.

Working for our organisation

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

Salary including High-Cost Area Supplement

Opportunity to join the NHS Pension Scheme

Free 24/7 independent counselling service

Learning and development opportunities

Easy and quick transport links

A range of attractive benefits and discounts

Access to Blue Light Card and other NHS Discount Schemes

Free Pilates classes

Full support and training to develop your skills

Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Detailed Job Description And Main Responsibilities

Reception duties include: meeting and greeting patients on arrival to the hospital, checking patients into the appropriate clinics using the Trust patient administration system, booking clinic appointments, and accurate recording of patient data. Additional administrative duties include: ensuring clinics are booked to profile, prepping patients notes, answering queries (by telephone and in person), filing, scanning, booking patient transport and supporting the Assistant Clinic Manager with clinic cancellations and other administrative duties. To provide effective clinic management, reducing over-booking of clinics and helping to ensure a positive experience for patients. To provide a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics based at Moorfields North satellite sites. To adhere to all agreed Key Performance Indicators for data quality, providing exception reports where these are not met. Respond to telephone enquiries from patients and staff promptly and in a courteous and professional way, adhering to service guidelines and standards. It is expected to deal with concerns as appropriate in order to maintain the efficiency of the service. Respond accurately to patient queries regarding their treatment pathway, explaining in simple terms where required, referring to relevant colleagues were required. To arrange transport bookings for patients as necessary.

Person specification

Knowledge & Training

Essential criteria

Good working knowledge of Microsoft Office Software Knowledge & understanding of confidentiality Issues

Desirable criteria

Previous experience using Trust I.T systems e.g PAS, OpenEyes, Medisoft

Experience

Essential criteria

Previous experience carrying out administrative duties and of working with the general public in a customer-orientated role

Desirable criteria

Previous experience within a health care setting

Qualifications

Essential criteria

Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications

Desirable criteria

Willingness to undertake further training and development in the role.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.

https://www.moorfields.nhs.uk/work-for-us

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Stratford and Barking Clinic Coordinator (PDF, 321.7KB) MEH Staff Benefits (PDF, 919.1KB) MEH Privacy Notice (PDF, 138.0KB)

Apply online now

Further details / informal visits contact

Name Christos Darikas Job title Clinic Manager Email address christos.darikas1@nhs.net