Outsourcing Manager

About the job Location – Head Office, Manchester Hours – 37.5 hours per week Salary - £60k About Roma Working pattern - We operate a flexible hybrid working model where colleagues are expected to work in our Manchester-based office a minimum of 2/3 days a week, a degree of flexibility may be required based on business needs. Welcome to Roma Finance — a multi-award-winning specialist lender based in Manchester.

Since 2008, we have built our reputation on delivering flexible, tailored finance solutions that help property investors, developers and landlords unlock opportunity and realise their ambitions. From bridging and refurbishment loans to development and buy-to-let finance, we understand that every project is unique — and our lending reflects that.

We combine professionalism, integrity, and innovation to deliver exceptional value, fast decisions, and outstanding service. Our experienced, collaborative team is driven by a shared passion for excellence and continuous improvement, ensuring every customer and partner receives a genuinely personal experience.

As an independent and forward-thinking lender, we continue to evolve, investing in our people, technology, and community to create a positive impact and help more people achieve more through property.

The role As we continue our exciting growth journey, we are evolving how we work enhancing our systems, processes, and structures to support scale, efficiency, and an outstanding employee experience. At the same time, we are deeply committed to protecting and nurturing the culture that makes Roma unique: friendly, entrepreneurial, and people-first.

As part of Roma’s continued growth, we are seeking an Outsourcing Manager. This is a newly created role responsible for the end‑to‑end management of Roma’s delegated servicing arrangement and strategic funding partnership, which currently support defined parts of the business.

The funding partnership represents a new and important funding line, while delegated servicing applies to specific portfolios. Both relationships are integral to Roma’s broader growth strategy.

The postholder will be accountable for these key partner relationships, operating at a senior level to build, maintain and strengthen trusted relationships with stakeholders across both organisations, including executive leadership.

The role holds overall responsibility for supplier and funder governance, contractual compliance, and performance oversight. The role will protect Roma’s commercial, operational, and reputational interests, ensure strong customer outcomes, and enable effective partnership working. The role combines relationship leadership with operational and commercial control, requiring sound judgement, credibility, and the ability to navigate complex, financial environments. It will also play a key role in shaping and evolving partnership models to support scalability, resilience, and long-term strategic alignment.

As this is a new role for Roma there is a great opportunity to shape the role and grow with the business.

Role Responsibilities Strategic Partnership Leadership Act as the single point of ownership and escalation for Roma’s strategic partner relationships. Build and maintain trusted, senior‑level relationships, including engagement at EXCO level. Represent Roma with credibility, authority and pragmatism in all partner interactions. Operate as the strategic advisor, balancing commercial, operational and customer priorities. Contractual, Commercial and Governance Oversight Own and oversee all partnership contracts (including MSAs, Servicer and Delegate Servicer Agreements), ensuring compliance and proactive management of contractual obligations and risks. Act as commercial gatekeeper for partnership decisions and changes, maintaining clear approvals and audit trails. Lead partnership governance frameworks, including meeting cadence, chairing forums, reporting and escalation. Protect Roma’s commercial position through cost control, validation and negotiation of change requests, invoice oversight and cost recovery. Performance, Risk and Issue Management Monitor partner performance against SLAs, KPIs and contractual commitments, holding partners to account. Lead the identification, escalation and resolution of partnership issues and risks. Oversee assurance activity including quality reviews, complaints monitoring, risk, compliance and operational resilience. Lead annual servicer reviews and audits, ensuring actions are delivered and embedded. Financial and Strategic Alignment Monitor funding flows and volumes with Finance, ensuring alignment to contracts and business plans. Support data‑led discussions with partners on funding, volumes and strategic direction. Drive the development and evolution of partnerships to deliver scalable, sustainable, long‑term value. Change and Documentation Management Oversee delivery of approved partnership changes, ensuring impacts are effectively governed and tracked. Own and maintain key partnership documentation, including client manuals, delegated authorities and policies. Manage ad hoc partner requests, ensuring appropriate prioritisation, approval and delivery.

Person Specification Essential Proven experience within Financial Services. Strong, demonstrable experience in relationship, partnership or senior stakeholder management. Excellent communication skills, with the ability to operate confidently and credibly at all levels, both internally and externally. Ability to represent the organisation with authority, pragmatism and professional credibility. Proactive and self‑starting, with the appetite to help shape and evolve a developing role. Flexible and adaptable, able to pivot effectively across changing priorities and complex subject matter. Calm, resilient and professional, with experience navigating complex stakeholder environments and differing personalities. Sound judgement in understanding when to lead independently and when to involve Subject Matter Experts. Desirable Mortgage and/or origination experience. Commercial and contract management experience. Operational background within regulated financial services. Outsourcing, supplier or delegate oversight experience. Benefits Private Medical Insurance Discretionary annual bonus scheme Annual leave – 25 days plus BH (option to purchase 3 additional days annually) Leadership Training & Development Company Away Days Quarterly Company Social Events Quarterly Team Socials Enhanced Maternity and Paternity Pay Hybrid working Life Assurance

Diversity and Inclusion At Roma Finance, we believe diversity drives innovation and success. We are committed to creating an environment where everyone, regardless of background, or life experience can thrive. We actively encourage women and individuals from underrepresented groups to apply, even if you don’t meet every single requirement. Your unique perspective matters to us. We value skills, potential, and passion as much as experience, and we are dedicated to supporting your growth through mentorship, flexible working options, and an inclusive culture where every voice is heard. If you are excited about the role but unsure if you tick every box, we would still love to hear from you. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.