Patient Pathway Administrator

Job Overview

Patient Pathway Administrator – Oncology & Haematology

We are seeking a motivated and detail‑focused Patient Pathway Administrator to join our Oncology and Haematology team and play a vital role in supporting high‑quality patient care.

In this busy and rewarding position, you will provide a comprehensive administrative service, working closely with the administration team, reception and booking teams, consultants and clinicians. You will help ensure patient pathways run smoothly and efficiently, supporting timely access to care.

Working collaboratively with clerical colleagues, you will act as a central point of communication for patients and staff, responding to queries, coordinating information and helping to deliver a positive patient experience at every stage of their journey.

This is an excellent opportunity for someone who enjoys working in a fast‑paced healthcare environment, values teamwork and communication, and wants to make a meaningful contribution to the care of patients within Oncology and Haematology.

Main duties of the job

We are looking for a highly organised and professional Medical Administrator to join our team and play a key role in supporting consultants, multidisciplinary teams and patients.

In this varied and fast‑paced role, you will provide a comprehensive medical administrative service, including typing clinic letters, managing incoming and outgoing correspondence, scanning and uploading documentation to electronic patient records, and responding to telephone and email enquiries. Your work will be central to ensuring patient information is accurate, up to date and accessible, helping to support safe and timely patient care.

You will work closely with internal departments and colleagues, liaising effectively to maintain high standards of service delivery, while contributing positively as part of a supportive and collaborative team environment.

The ideal candidate will be confident using IT systems, adaptable to evolving digital ways of working, and comfortable using a digital dictation system to produce clinic letters (a typing speed of 45 wpm or above is desirable). A good standard of written and spoken English is essential, along with flexibility to meet the changing needs of the department and ensure service continuity in liaison with the senior secretary.

This is an excellent opportunity for someone who is detail‑focused, organised and committed to making a meaningful difference to patients’ experience.

Working for our organisation

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.

We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!

Discover what it’s like to live and work in Bath, explore our RUH staff benefits, and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research.

Detailed Job Description And Main Responsibilities

MAIN DUTIES & RESPONSIBILITIES:

Able to work on own initiative.Provide a complete medical administrative service – typing clinic letters, dealing with incoming and outgoing correspondence, scanning documents to patient records, answering queries from consultants, internal departments and patients over the phone and by email. To scan and upload clinical information as directed to ensure patients’ electronic medical records are kept as up to date as possible. Liaising with the multidisciplinary team to provide a quality service for the patients. Working as part of a team to deliver safe patient care. To make best use of information technology and to be proactive and flexible with the changing technology as this becomes available. Typing clinic letters using the digital dictation system. A minimum of 45 wpm typing speed is desirable for this part of the role. A good standard of written and spoken English is essential for this role. To be flexible to the needs of the department, to ensure cover and smooth running of the department as a whole in liaison with the Patient Pathway manager. To maintain a tidy office/working environment.

Person specification

Education

Essential criteria

Educated to GCSE, O-Level or equivalent.

Desirable criteria

Demonstratable typing experience through qualification or experience

Knowledge

Essential criteria

Demonstrable experience and knowledge of office and administrative processes.

Desirable criteria

Understanding of RTT and patient pathway. Understanding of Healthcare process

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Application numbers

This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.

Documents to download

Patient Pathway Administrator (PDF, 422.1KB) Join the RUH (PDF, 1.3MB)

Further details / informal visits contact

Name Priya Shah Job title Support Manager Email address priya.shah32@nhs.net Telephone number 01225 821793