Performance Optimisation Specialist

Salary: Competitive plus comprehensive benefits package Grade: 3B Reporting Line: Performance Optimisation Manager Contract Type: Permanent Location: Wood Street/Hybrid

What to expect

The Performance Optimisation Specialist is a key member of the Retail Enablement team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours and demonstrating an Operator first mindset. Acting as a trusted advisor, the Performance Optimisation Specialist will share their expertise in in-life enablement and performance optimisation, demonstrating best practice across the management and support of products and services in the retail channel.

The Performance Optimisation Specialist will support the delivery of the in-life enablement and optimisation approach for products and services, working within agreed priorities to translate performance insight into targeted enablement activity. They will embody a culture of inclusion, continuous improvement, and high performance, with a key focus on delivering effective, proportionate enablement activity that supports adoption, meets contractual and commercial requirements, and drives sustained in-life performance.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes: • 25 days annual leave (rising to 30 after 2 years), plus bank holidays • Up to 10% on target bonus opportunity • Generous pension scheme with minimum 9% employer contribution • Access to 24/7 digital GP services and our Employee Assistance Programme • 6 x Life assurance and income protection after 12 months service • Over 400 online courses, mentoring, apprenticeships, and development programmes • Access to our benefits platform for exclusive discounts & savings

What you’ll need to succeed

To be successful in this role, you will need to have experience using performance data, insight and feedback to identify issues, inform actions and support decision making: In addition you will possess: • Excellent interpersonal skills with the ability to adapt communication styles and collaborate cross-functionally to drive successful outcomes and business decisions • Experience contributing to the delivery of operational improvement activity within a Customer or Retail environment • A trusted advisor with the ability to apply knowledge of their own specialism as well as knowledge of related areas • Commercial business acumen with the ability to make data-driven business decisions • Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives • Experience in establishing successful, cross-functional stakeholder relationships • Demonstrable experience of leading on the delivery of project milestones to achieve key objectives