Program Manager (Maternity Cover), Go-to-Market Operations, Amazon Business EU

Description

Amazon Business is building one of the most ambitious autonomous customer engagement programs in B2B e-commerce (AVA, Autonomous Virtual Assistant)— and we are looking for a driven Sales Operations Manager to help us scale it globally.

Join a world-class Go-to-Market Operations team at the centre of a genuine business model transformation — AVA is not a side project, it is the future of how Amazon Business engages customers at scale.

Own part of the operational execution of a global AVA program spanning content strategy, customer issue resolution automation, segment expansion and 360° customer experience measurement — working directly with Product, Data Science and Sales leadership at worldwide level.

Operate at the intersection of AI innovation and commercial execution — managing live A/B testing programmes, agentic CIR automation pilots and personalisation cohort expansion, with real and immediate impact on GMS and customer experience.

This is a fixed-term maternity cover role for a minimum of 9 months — we are looking for a candidate senior enough to influence program direction, hands-on enough to own delivery.

Key job responsibilities

Global AVA Program Execution

Support the Worldwide AVA Program Manager in the day-to-day operational execution of AVA across 7 markets (EU5, US, CA, MX, JP, IN, AU) — coordinating across dotted-line AVA resources in the US and Japan, tracking milestones and surfacing blockers early.

Drive the EU operational rhythm of the global AVA program: maintain the program tracker, prepare weekly status updates, coordinate cross-functional syncs with Product, Data Science and MarTech partners, and ensure action items are followed through to completion.

Drive alignment between EU AVA learnings and worldwide program decisions — acting as the connective tissue between the EU team's on-the-ground execution and the global program direction.

AVA Content Strategy & Segment Expansion

Lead operational delivery of the AVA content strategy — coordinating content creation, quality review.

Manage AVA's expansion into new customer segments, working with sector leaders to define content requirements, update reporting frameworks and onboard new AVA stakeholders.

Drive the A/B testing programme — designing, tracking and analysing tests across persona selection, content format, sender identity and cohort segmentation — translating results into clear recommendations for the content and science teams.

Coordinate with the content creation team to ensure campaign quality standards are maintained as cohort numbers scale, with a robust review process to prevent near-miss incidents.

Basic Qualifications

Bachelor's degree or equivalent Experience using Microsoft Excel to manipulate and analyze data Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc. Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

Experience using Salesforce (or other CRM tool) or BI tools Experience presenting to senior leadership

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Company - Amazon Business EU Sarl, UK Branch - P97

Job ID: A10412130