Quality Assurance Manager

📍 Sheffield (with occasional travel to Leeds if required) 🕒 Full-time 💷 £35,000 per annum

Green Bridge Community Housing (GBCH) is seeking a Quality Assurance Manager to lead the day-to-day delivery of our QA and compliance function across our supported housing service. This role is key to ensuring that the support provided to our service users is of a high standard, consistent, and in line with organisational expectations.

The successful candidate will oversee audit activity, monitor the quality of recorded support and documentation, and ensure that improvements are identified, followed up, and evidenced. A significant part of the role will involve reviewing and analysing case records, identifying trends, and ensuring that quality standards are consistently met.

Key Responsibilities

Oversee the delivery and quality of audits across the service Manage and support a small team of Compliance Officers and a Complaints Officer Monitor QA systems and identify risks, gaps, and trends Ensure audit findings are followed up and improvements are evidenced Produce clear, insight-driven reports for senior management Oversee complaints and service user feedback processes Work closely with operational managers to support service improvement

About You

We are looking for someone who is: Highly organised, with strong attention to detail Proactive and able to work independently Confident in analysing information and identifying trends Comfortable working with detailed information and reviewing case records Able to communicate clearly and provide constructive feedback Comfortable managing a small team and supporting performance Professional, collaborative, and able to work within defined role boundaries A full UK driving licence and access to a vehicle is required, as occasional travel to Leeds may be necessary.

Experience & Qualifications

Experience in a QA, compliance, or audit-based role Experience working in a people-focused service (e.g. supported housing, social care, healthcare, or a similar environment) is desirable Experience managing or supervising staff is desirable Educated to degree level or able to demonstrate equivalent experience Relevant qualifications in compliance, auditing, housing, social care, or a related field are desirable

What We Offer

The opportunity to play a key role in improving service quality A supportive working environment Ongoing development and training Inclusive benefits, including a health cash plan, pension scheme, and employee referral programme Opportunities for professional development The opportunity to contribute to meaningful change by supporting individuals on their recovery journey

If you are passionate about making a difference in people’s lives, we encourage you to apply and become part of a growing organisation committed to positive change.

How to Apply

Applications for this role are completed through the GBCH website.

Please upload your CV and cover letter as part of your application, outlining your suitability for the role and any relevant experience.

📅 Closing date: Tuesday 26th May 2026

Please note that interviews may be conducted on a rolling basis, and we reserve the right to close the vacancy early if a suitable candidate is identified.