Reservations Agent - Medlock

Reservations Agent – The Medlock at Etihad Campus, Manchester At The Medlock Hotel, we believe every guest experience begins with a conversation. As a Reservations Agent, you’ll be the voice of our brand, ensuring every booking is seamless and will play a key role in the fantastic hotel opening at the heart of Manchester’s Etihad Campus, home to Manchester City Football Club. This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally. The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world class 60,000 seater stadium, and vibrant leisure spaces including the Co-op Live arena. It will become a world-class hub for elite sport, music, and entertainment, attracting visitors from around the world. The new hotel will sit at the heart of a vibrant and evolving Etihad Campus — an exceptional place for guests, teams, partners and fans to rest, reset and immerse themselves in everything the campus has to offer. We're opening our doors soon and we're building a team that's as warm, grounded and full of personality as the city we call home. What you'll be doing: As a Reservations Agent, you’re the first point of contact for our guests. You’ll handle bookings with confidence and care, making people feel like they’re the centre of the world from their first call or click. This isn’t about processing reservations; it’s about shaping experiences and building trust. In this role, you’ll manage reservations across all channels with accuracy and warmth, working closely with our Front Office and Sales Teams to keep everything running smoothly. You’ll bring your energy, pride and real hospitality to every interaction. About you: You get what hospitality really feels like – you know how to make people feel looked after, matching what the guest wants and what’s genuinely best for them You’re confident, organised and switched on – ready to thrive in the pace and excitement of an opening hotel environment Previous experience in hotel sales or reservations, ideally in a lifestyle or premium property What's in it for you? Join the pre-opening team for a high-profile launch within one of Manchester’s most exciting developments Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group — benefitting from strong support while retaining local ownership and autonomy within the wider hotel team In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just £30 B&B Discounted stays for friends and family 50% discount when dining in our restaurants and bars Free meals while on duty, keeping you well-fuelled Access to high-street discounts on a range of shops, experiences and more Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme Generous refer-a-friend bonuses, starting at £250 Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing Healthcare Cash Plan options, from just £5 per month If you thrive in a fast-paced environment and love making people, feel looked after (not processed), we'd love to hear from you. Ready to be a part of history? Apply now and take your hospitality career to the next level. Click Apply Now.. Our anticipated start date for this role is 6th July 2026. Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. Employment is subject to the provision of proof of eligibility to work in the UK. Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.