Resident Engagement Officer

Job Description

This is an internal role only **

The Resident Engagement Officer plays a key role in strengthening how tenants and leaseholders shape the services they receive. You’ll develop meaningful opportunities for residents to participate in local decision‑making, ensuring the Council meets its responsibilities as a registered landlord.

In this dynamic and people‑focused role, you’ll coordinate engagement events, consultations, surveys and resident‑led projects, while supporting tenant and leaseholder representatives and the Housing Advisory Board. Working closely with teams across the Council and community partners. This role is ideal for someone passionate about inclusive engagement, community voice and delivering positive outcomes for Cambridge’s tenants and leaseholders.

Hours: This is a full-time role, for 37 hours per week.

Although the role is advertised as full time, if you believe you have the skills and experience to join us and would like to discuss different working patterns, please do get in touch.

Working Pattern: 37 hrs, to be worked between Monday – Friday, covering the core hours of the service. Occasional evenings and weekends, in line with the role requirements.

Contract: Maternity Cover - 13-Months

Salary: £37,280 - £41,771 per annum City Pay Band 5, pro rata for part time.

Location: Cambridge 50% of week is office based or out on estate

If you would like an informal chat, please contact Emily Downey emily.downey@cambridge.gov.uk

Application Process:

To be considered for this role, Click ‘Apply Online’ and submit an application.

If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.

For City Council employees who apply for the role on a secondment basis, please note that you should refer to the Secondment Policy. Please note that agreement will need to be obtained from your line manager before the secondment can be confirmed.

Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.

This is an internal role only **