Safety Steward

The role is one of customer care and they will be expected to call on a supervisor or specialist stewards for assistance in dealing with breaches of Ground Regulations.  In house stewards may be asked to undertake searching at the turnstiles as directed.

• You should be a minimum of 18 years of age, be fit, active and have the character and temperament to carry out the duties of a Steward. 

• You should possess good communication skills and be of sound character.

• You must be able to attend most first-team home fixtures and other major events held at the stadium.

• You should be polite, courteous and helpful to all supporters.

• Whilst on duty you will adhere to the Club dress code and be clean and tidy.

• You are not engaged to watch the game but are expected to concentrate on your area of responsibility. 

• You will not wear team colours whilst on duty. You should not, whilst on duty, eat, drink or smoke in view of the public.

• You should not consume alcohol before or during a tour of duty.

• You should never celebrate the team scoring a goal. 

• You should never show hostility or use obscene or offensive language to any supporters.

• You should never act in any way likely to bring discredit on the Club.

• Attend the Stadium at given dates and times as dictated by Head of Safety.

• Attend a pre-event briefing and ensure all information is understood.  

• Do not leave the Stadium after ‘signing in’ until the end of your duties. 

• Undertake pre-match and post-match stand checks.  

• To always be responsible for the safety and comfort of spectators within a designated area. 

• Carry out pre match and post-match safety checks as instructed by Supervisor.  

• To staff entrances, exits and other key safety points within the Stadium. 

• Constantly monitor the spectators in your area checking for signs of distress or overcrowding and act in accordance with standing instructions. 

• Assist in the prevention of overcrowding by ensuring the crowd limits in various parts of the ground are complied with. 

• To control and direct spectators entering and leaving the Stadium and to assist in this movement.  

• Ensure that gangways and exit/evacuation routes in your area are kept clear. 

• Identify and investigate any incident or occurrence among spectators reporting findings to a supervisor. Where appropriate complete the relevant Incident/Offence Report.  

• Enforce and immediately report any breach of the Ground Regulations to Supervisor. 

• Know the location of and be able to effectively operate the firefighting equipment at the Stadium.  

• Be able to provide basic First Aid if required. 

• Know the location of the First Aid Rooms located within the Stadium.  

• Be fully conversant with any methods or messages used to alert staff that an emergency has arisen. 

• Be capable of recognising potential fire hazards and items of interest or suspect packages, reporting such matters immediately to a Supervisor, Chief Steward, Deputy Safety Officer or Safety Officer.  

• Promptly comply with any instruction given by a Supervisor, Chief Steward, Deputy Safety Officer, Safety Officer or Police Officer. 

• Remain at allocated post as instructed unless authorised or ordered to do otherwise by a Supervisor, Chief Steward, Deputy Safety Officer, Safety Officer, or Police Officer.  

• Report immediately to a Supervisor, Chief Steward, Deputy Safety Officer or Safety Officer any damage or defect which is likely to pose a threat or danger to spectator safety eg damaged seat or barrier. 

• Assist as required in the evacuation of spectators etc from the Stadium.  

• Comply with the relevant instructions and guidance contained in the Stewards Handbook. 

• To undertake specific duties in an emergency or as directed by the Safety Officer, Deputy Safety Officer or the appropriate emergency services officer. 

• Attend debriefs at the conclusion of the match and conduct thorough sweeps of the stands. 

• Attend all required training.  

• To understand their general responsibilities towards the health and safety and welfare of all spectators, other stewards ground staff and themselves