Sales and Customer Service Assistant

Exciting growth means that we currently have a vacancy for a Sales and Customer Service Assistant to join our small, busy team.

The position involves delivering first class customer service, dealing with customers across a number of channels including phone, email, LiveChat, social media and sales counter, assisting them with placing or changing orders, chasing deliveries and general enquiries, as well as more general office support.

With a worldwide customer base and a subsidiary in the Netherlands, the role will involve regular dealings with import/export admin and customers from around the world. In short, this would be a varied role with plenty of opportunity to gain new skills and experience using modern software and systems as part of a friendly 'can-do' team.

--- Duties and Responsibilities --- Taking orders/changing orders Processing returns/refunds/credits Helping customers with shipping/delivery queries, chasing couriers Supporting customers through multiple channels including social media, email, tickets, LiveChat, sales counter and telephone Assisting Dutch colleagues with stock/order queries (remotely!) General office responsibilities

--- Essential Skills & Qualifications --- Strong literacy and numeracy skills are essential, as is a friendly and helpful telephone manner. The successful candidate will have excellent written and verbal communication skills including correct use of spelling and grammar and confidence working with basic units and measurements. Ideally, candidates will be able to demonstrate this through good qualifications in core subjects to at least GCSE (or equivalent) level.

Skills, experience, or qualifications in the following areas would be an advantage: Customer service General business administration Computer skills including Microsoft Office applications

Most important of all however is a positive outlook, enthusiasm, good work ethic and ‘can-do’ attitude. We're looking for someone who likes to make the most of opportunities and work to the best of their abilities as part of a team who feel and do the same.

--- Employment Details --- The position is full time (37.5hrs/week) and permanent, based in our modern industrial unit in Longton, Stoke-on-Trent. Working hours are Monday to Friday, 9am to 5pm. Salary £26,500. Company pension. On-site Parking.

An Interesting and Supportive Place to Work Easy Composites Ltd is a small but fast-growing company manufacturing and supplying technical and craft materials to businesses, schools, universities and individuals around the world. We sell primarily through a number of busy websites and other online channels, engaging with customers through social media and highly successful video productions (YouTube) making this a wonderfully varied and interesting business to be in. As part of a small company you would be in an environment where your hard work and ability could make a huge difference and would always be recognised and rewarded with opportunities for progression within the business.

If this sounds like the perfect job for you then we can’t wait to hear from you! Please submit your CV, including a covering letter telling us why you are the right candidate for the role. Applications without a covering letter will NOT be accepted. If you would like to discuss any aspect of the role or have any questions please contact us directly to arrange a call-back. Closing Date for Applications: 29th May 2026 Please note: we reserve the right to close this job listing early if we receive a high volume of suitable applications, so we encourage you to apply as soon as possible.