Senior Associate-Digital Product Management

Job Description

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.

The Global Merchant & Network Services group (GMNS) Product team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a centre of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

The role of Senior Associate Digital Product Management, Enterprise Payments Product Management is an exciting opportunity for a motivated individual to support the development of product strategy and roadmap, contributing to the delivery of a best in-class enterprise payment service for American Express. The incumbent will assist Enterprise Critical Multi Year Initiatives and Line of Business funded initiatives aimed at reshaping and transform how payment products are built and delivered at American Express. The Senior Associate Product Manager, Enterprise Payments Product Management will collaborate closely with Business, Delivery, and Technology to define the product vision and roadmap for Enterprise Payments.

Responsibilities

Support defining the product vision and strategy for Enterprise Payments products and services used across American Express. Evaluate market trends, competitive landscape, and customer feedback to identify opportunities to further enhance the product value proposition. Engage with and influence internal business stakeholders and partners to understand customer needs, flesh out use case details, collaborate on new/relevant product concepts, and co-develop solutions to deliver on Enterprise goals. Understand evolving market regulations to inform the product strategy and ultimately achieve business objectives. Assist in Identifying opportunities to leverage existing payment capabilities to deliver value for new use cases or new markets. Leverage external industry data and internal product metrics to inform product strategies. Assist in delivering go to market strategy including the operationalization plans, the commercialization strategy, articulation of the value proposition, and ongoing metrics to measure benefits realized. Update and prioritize the product roadmap including new capabilities, features, services, expanded markets, product integrations, decommission of products, etc. Assist in developing robust business cases to support prioritization of roadmap items. Collaborate with Product owners to align on product roadmap including new product features and enhanced services, as required to deliver on the overarching strategy. Define capabilities for new payment products and services, identify/prioritize use cases, and design “minimum viable product” features and user stories to ensure a focus on delivering maximum value.

Qualifications

Core Competencies: Self-reliant, detail oriented and passion for learning. Passion for payments: Passion for emerging payments, fintechs, and the evolving payments landscape. Results-oriented: Passion to drive strategies to deliver results in a dynamic and highly matrixed environment. Intellectual curiosity: High-intellectual curiosity, out-of-the-box, creative & critical thinker with experience in complex problem solving and strategic thought leadership. Entrepreneurial spirit: Ability to mobilize and lead cross-functional team collaboration to achieve results in a fast paced, multi-partner environment with constant change. Highly collaborative: Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives. Agility: Ability to operate in ambiguity, white space, and an environment with quickly evolving priorities. Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.