Senior Communications Business Partner

Salary: £46,375 + £3612 London allowance if applicable Employment type: Maternity Cover Hours Per Week 36.25 ASAP START DATE Location: Blended between office and home (England and Wales). Time in office negotiable

We’re looking for a Senior Communications Business Partner to join us on a fixed-term maternity cover, acting as a trusted advisor and key point of contact for internal stakeholders across the service. You’ll play an important role in maintaining momentum, building strong relationships, and ensuring high-quality communications continue to support our organisational priorities. You’ll work closely with senior stakeholders to understand communication needs and deliver clear, strategic and engaging solutions. Collaborating with colleagues across the department, you’ll lead the delivery of agreed communications and engagement plans—ensuring activity is delivered on time, within agreed service levels, and aligned to wider organisational goals.

Key responsibilities Act as a strategic communications partner to internal stakeholders Build and maintain strong, productive relationships across the service Deliver and adapt communications and engagement strategies to support business needs Provide expert advice to senior leaders on communications approaches Manage and coordinate delivery of communications plans within agreed timelines or SLAs Lead and support a range of communications activity, including campaigns, events and content production Ensure all work aligns with team ambitions, organisational strategy and mission

About you You’ll bring a strong mix of communications expertise, relationship-building skills and project management experience. You’re confident stepping into an established role, quickly building credibility with stakeholders and maintaining continuity of high-quality delivery. You’ll also be: A strong communicator with excellent written and verbal skills Skilled at building trust and influencing at all levels Highly organised, with the ability to manage multiple priorities Collaborative, proactive and solutions-focused Comfortable working in a fast-paced, evolving environment

Please apply with your CV and cover letter outlining the essential criteria below: Strong background in managing stakeholder relationships and delivering successful communications projects. Experience managing multi-channel communications campaigns, including digital, print and events, for diverse audiences. Solid understanding of project management processes, tools, and best practices, with experience overseeing multiple projects at once. Experience working with cross-functional teams and external suppliers, managing timelines, budgets, and quality assurance.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way. Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.