Senior Compliance Project Lead (FTC – 12 months)

Reporting to: Head of Risk & Compliance Department: Risk & Compliance Location: Birmingham (Hybrid) - 2 days in the office

Role Purpose: The Senior Compliance Project Lead will act as Compliance Lead (CL) for a work-stream for a strategic transformation programme, building a direct-to-consumer insurance capability, providing end-to-end compliance leadership from the beginning of the project through implementation, go-live and post-launch monitoring.

Responsibilities:

Compliance leadership

Lead the compliance work-stream across design, build, testing and go-live. Act as the primary compliance decision-maker within the programme. Provide clear compliance direction and challenge into product, pricing, operations, data, and technology design. Support governance forums and go/no-go decisions. Prepare and present compliance updates, risk assessments and recommendations to relevant governance committees and forums. Act as the senior compliance liaison with third parties involved in the project and work closely with internal and external stakeholders.

Regulatory framework and product governance Identify, assess, and advise on all relevant regulatory requirements including but not limited to Consumer Duty, ICOBS, PROD, data protection, AML. Ensure appropriate policies, procedures, and controls are drafted and embedded across the business to support the new business model. Provide proportionate oversight of compliance risks arising from new systems, processes, outsourcing arrangements, and third-party relationships. Define regulatory responsibilities and accountability across all relevant internal and external stakeholders.

Product design and customer outcomes Review and challenge product structure (cover, exclusions, add-ons), pricing approach from a fair value perspective, policy wording and customer facing documentation or customer promotion materials. Review end-to-end customer journeys for new customer / business (quote > purchase > servicing > claims > complains), changes / mid-term adjustments, renewal, digital self-service and provide compliance input. Identify customer risks and potential harms scenarios. Ensure all customer facing communication is clear, fair, and non-misleading and in line with the Consumer Duty expectations (including considerations for vulnerable customers).

Controls, monitoring, and consumer duty Provide compliance input in relation to proposed pricing controls, eligibility rules, customer journey controls and ensure these have been appropriately structured and will deliver good customer outcomes. Design and establish consumer duty direct insurance second line monitoring framework, including customer outcomes, complaints and claims trends, pricing transparency, and fairness. Define compliance KPIs and reporting requirements.

Third-party and ecosystem compliance Design and help establish robust TPA oversight framework (claims, handling, SLA, reporting). Review and challenge third-party arrangements. Validate compliance requirements across policy systems, pricing engine, data flows, and operational platforms.

Build, testing and go-live Validate compliance requirements implementation within systems. Review outputs from pricing / rules engines and customer communication. Validate the compliance of all customer journeys and digital customer facing experience. Lead compliance input into testing and UAT. Provide formal compliance sign-off for go-live. Ensure controls are testable, evidenced and audit ready.

Post-launch monitoring and regulatory readiness Assess the effectiveness of post-launch compliance monitoring framework. Monitor customer outcomes, complaints and claims trends, and pricing fairness. Develop and support regulatory reporting, audit, and queries. Conduct post-implementation compliance review of all relevant areas.

Skills and Competencies

Essential Significant experience in a senior compliance role within a regulated insurance environment (preferably home insurance), ideally involving direct insurance business propositions. Proven experience acting as Compliance Lead for complex change or transformation projects. Strong understanding of FCA regulatory framework, conduct risk, consumer protection. Demonstrated ability to lead, influence and challenge at senior management level (Board, ExCo). Experience liaising with third parties and outsourced providers at senior level. Strong written and verbal skills with the ability to draft and present complex compliance issues clearly and pragmatically. Desirable Degree in law, finance or similar. Experience in embedded or platform-based insurance distribution. Exposure to policy administrations systems and pricing engines. Experience working with data, reporting, and monitoring frameworks. Experience interacting with regulators or supporting regulatory reviews.

What you’ll receive from us: A visible and strategic position in a growing, governance-critical function. The chance to help shape a new oversight capability with real influence. A supportive and collaborative team culture. Career development and exposure to senior decision-makers. Our benefits are designed to support and add value, offering recognition for your work and fair reward. We offer a range of benefits including hybrid working, life insurance, private medical cover and volunteering days. Why ERGO? The ERGO brand is well-established in its target markets, supported throughout the year by Group A-rated securities and the strong economic ownership of ERGO Versicherung AG. ERGO UK Specialty continues to both secure profitable, sustainable business in the UK and Ireland and strengthen our capacity management and operational capabilities. This is leading to continued efficiencies through the drive for simplicity in products, processes and wordings. The client management of ERGO UK Specialty is focused on the acquisition of profitable business in close cooperation with its clients. ERGO UK Specialty is a leading expert in its chosen segments of its target markets through consistency, continuity and quality of capacity. We have been underwriting successful specialty business in the UK since 2001 and under ERGO ownership since 2013.