Senior GCP DevOps

Senior GCP DevOps / Platform Engineer (Agentic IVR Platform) Location: UK (Hybrid / Remote options available)

Role Purpose

We are seeking a highly experienced Senior GCP DevOps / Platform Engineer to design and own the cloud foundation for a production-grade Agentic IVR platform. This role is focused on GCP platform engineering, DevOps automation, CI/CD, infrastructure, and SRE enablement, rather than application or AI model development. You will be responsible for establishing secure, scalable, and fully automated cloud environments across the full SDLC, ensuring operational readiness for enterprise-grade deployment.

Key Responsibilities

GCP Cloud Foundation & Environment Setup Design and provision multiple GCP projects across DEV / INT / PRE-PROD / PROD / Canary environments Implement strict environment isolation, IAM boundaries, and service account governance Design secure VPC architecture, private connectivity, and network egress controls Enforce UK/EU region compliance and data residency requirements Create sandbox environments for CXAS (Google CX Agent Studio / Dialogflow) with no production connectivity

Infrastructure as Code (IaC) & Platform Governance Own and maintain Terraform-based infrastructure provisioning Build reusable modules for IAM, networking, logging, secrets, and services Implement policy-as-code guardrails and drift prevention controls Ensure immutable infrastructure promotion across environments Enforce security, compliance, and operational standards via automation

CI/CD & Release Engineering Design and implement end-to-end CI/CD pipelines Support deployment pipelines for: CXAS agent artefacts and configuration promotion Middleware services (GKE / Cloud Run / OpenShift) Infrastructure provisioning workflows Embed security scanning, validation, and quality gates Implement deployment strategies including: Canary deployments Blue/green releases Shadow and dual-run testing Automated rollback mechanisms

Containerisation & Kubernetes Manage deployments on GKE and/or OpenShift Build and maintain containerised workloads using Kubernetes, Helm, and Docker Support scaling, resilience, and high availability across environments

Observability, SRE & Operational Readiness Implement monitoring, logging, alerting, and observability frameworks Define SLIs/SLOs and ensure production readiness standards Support incident response, resilience engineering, and operational maturity Enable continuous improvement through automation and feedback loops

Required Skills & Experience 8–10+ years’ experience in GCP cloud engineering or DevOps platform roles Strong hands-on experience with GCP (IAM, networking, project structure, security) Expert-level Terraform (Infrastructure as Code) experience Strong CI/CD experience using tools such as: GitHub Actions Jenkins Argo CD Harness (or similar) Strong experience with Kubernetes (GKE and/or OpenShift) Proven experience with containerised deployments (Docker, Helm, K8s manifests) Experience implementing: Canary deployments Blue/green deployments Dual-run / shadow testing strategies Strong understanding of DevOps, SRE, and platform engineering principles

Desirable Experience Experience with contact centre / IVR / CX platforms Exposure to Google CX Agent Studio or Dialogflow Experience in regulated enterprise environments (financial services preferred) Strong security-first mindset (IAM, network segmentation, zero trust)

Why Join Build the cloud foundation for a next-generation Agentic IVR platform Work at the core of DevOps, platform engineering, and cloud architecture Highly technical, greenfield environment with real ownership Opportunity to define enterprise-grade GCP engineering standards