Senior Sales Associate

About the Sales Associate Position Join our dynamic Retail team as a Senior Sales Associate (keyholder) at our Reiss Edinburgh St James Quarter location. In this pivotal role, you’ll support the management team, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment. Senior Sales Associate Responsibilities • Delivering a premium, genuine and tailored customer service experience which exceeds our customers’ expectations • You act as a role model; inspiring and guiding your team with dedication, integrity and genuine warmth • Drive sales by monitoring the team’s KPIs and leading by example with exceptional service • Work with the store leadership team to ensure clarity of business plan is cascaded throughout the team • Providing an in depth knowledge of our brand and our products to our customers and your team • Actively engage and undertake duties that supports the store operations • Delivering team briefs and contribute to team meetings • Supporting the store management in assisting with team development Sales Associate Requirements • Strong background in a customer facing role ideally within a premium or luxury environment • Ability to guide and coach others • Flexibility and ability to adapt to changing priorities • Ability to work in a fast-paced retail environment • Have excellent communication and interpersonal skills • Have excellent organisational and decision-making skills • Excels under pressure