Service Charge Consultant (Real Estate - Retail & Leisure)

Service Charge Consultant

Bristol or Nearest Group Office (hybrid working available)

Within the Consulting division of the Group, Real Estate is the UK’s leading service charge consultancy in the retail, leisure, office and industrial sectors. This position is not linked to a specific to an office, and the experienced team undertakes service charge consultancy on behalf of occupiers principally within the retail and leisure space. The client base is predominantly blue-chip, advising many of the UK’s leading retailers and leisure companies. This is an exciting opportunity to be part of that growth and therefore requires an ambitious and highly motivated team player, who has the individual drive and enthusiasm to succeed.

Key Responsibilities

Take ownership of the administration and management of service charge portfolios for key clients Analyse service charge budgets, reconciliations, and supporting financial documentation to identify risks, errors, and opportunities Review and interpret lease agreements and contractual terms to understand client obligations and potential challenges Identify discrepancies or areas of concern within service charge accounts and escalate or act accordingly Support and, where appropriate, lead negotiations with landlords and managing agents to resolve disputes and reduce client liabilities Use Bellrock’s in-house platform (InsightRE™) to accurately manage, track, and analyse portfolio data Produce clear, concise reports and summaries highlighting key findings and recommendations Build and maintain strong relationships with clients, landlords, managing agents, and other external stakeholders Communicate complex financial and lease-related information in a clear and commercially relevant way Work collaboratively with internal teams, including analysts and senior consultants, to deliver high-quality outputs Manage multiple priorities and deadlines within a fast-paced, high-volume environment Attend client meetings and, where required, travel to sites across the UK (and potentially Ireland) Continuously look for ways to improve processes, data accuracy, and overall service delivery

Skills & Experience

Experience within commercial service charge consultancy (preferably from an occupier perspective) Understanding of service charge processes, including budgets, reconciliations, and lease obligations Experience communicating with landlords, managing agents, and professional stakeholders Ability to interpret lease terms and apply them in a commercial context Strong analytical capability, with the ability to assess large volumes of financial data Confident communicator, able to present findings clearly and effectively Experience working in a client-facing or advisory environment

AI fluency & learning mindset: We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Bristol office OR nearest group office on a hybrid basis (this is not a dual office location role).

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

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Liftshare

Virtual GP

Why Bellrock?

Our people are our passion, so we’re all about helping them to achieve their ambitions. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be.

We would like to attract talent from all corners of the world for this role. Or commitment is to an equitable recruitment process so feel free to apply in any way that suits you. We are looking for the right person, not necessarily just the right person for this role

Apply today.