Service Desk Support Analyst

Job Overview

Provides information technology support directly to end users and Tier 2 technical product support. Must Be UK Based!

Essential Functions

Supports in providing Tier 1 & 2 technical support and service activities for IQVIA's products and services for a designated client, group of clients or end users. Assists in identifying and troubleshooting problems with software applications, recommends corrective action, and provides feedback based on client experiences to support product and process improvements. Documents known technical issues and provide resolutions/resolution plans, keeping the client updated regularly through the incident management tool. Has broad understanding of quality standards and work requires minimal revision. Interpersonal skills and technical product knowledge and expertise are important to responding to daily customer-centric activities. Provides initial review/response to identified information technology problems and logs the problems. Resolves the routines problems and escalates the more complex issues for resolution.

Qualifications

Two (2) years of customer support/service experience Req Understands the relationship between platforms and end-users. Excellent level of English (Verbal & Written). Is able to learn quickly platform capability and configuration.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.