Service Support Officer

Hours of Work: 18.5 Hiring Manager: Sarah Rennard 01482 612940 x2940 Join an organisation that puts people first. Where everyone has opportunities to grow, and everyone can make a difference to the lives of people in Hull. Job Description Summary: This is a part time permanent position ROLE AND PURPOSE Professional Practice Support is brought together to underpin service delivery by providing effective customer focussed administrative support. This includes managing the front of house staff team, assisting group manager on Health and Safety requirements, financial transactions and monitoring, maintaining databases / data entry, acting as the link between customer access channels and the delivery of services through the scheduling of requests for service, elements of interaction with customers, stakeholders, partners and members, and other general administrative functions. The post holder will provide effective, efficient and customer focussed support services to designated Service Teams ensuring compliance with procedures and practices to support the delivery efficient front line services. The post holder will also provide support to the Professional Group Leader as required. PRINCIPAL ACCOUNTABILITIES: 1. Deliver high quality, efficient and responsive service support in line with practices and procedures to support the delivery of customer focussed services. To provide a wide range of office based services including communicating and being the first contact with vulnerable and at times emotionally charged customers. 2. To promote and safeguard the welfare of children, young people and/or vulnerable adults. 3. To ensure excellent customer service and meet customer promises and service standards of the department and across other service areas as required.To provide a wide range of office based services and to communicate with members of the public, the call centre and internal and external agencies to ensure best service delivery. 4. Provision of guidance and support to customers, officers and team members using knowledge and skills, allocating information and sourcing relevant advice via appropriate channels. 5. Directly supports the Locality Safeguarding Group Manager and Professional Practice Group Leader by overseeing property maintenance and Health and Safety for the site and offices by ensuring maintenance of a healthy, safe and productive working environment in the building. Responsible for dealing with day to day management of the site; carrying out corporate periodic fire safety checks, fire risk assessments, compiling fit for purpose in house health and safety procedures; fire evacuation, building risk assessments and monitoring of annual inspections of building equipment.Responsible for investigating, reporting and rectifying all building maintenance and Health and Safety issues/incidents, using Airs web and NPS portal in line with Corporate Health and Safety protocol. Responsible for the inventory of equipment, I.T and furniture. 6. Maintains a range of highly confidential filing systems for non active filing including sensitive personal information. Updating/retrieval and tracking of file locations on Carefirst/Liquid Logic as and when non active files are requested. Archiving and destruction in accordance with statutory and departmental requirements. 7. Directly manages a small staff team whilst co-ordinating, allocating, and monitoring support. Monitoring performance and skills in order to ensure a motivated and effective workforce. Leads on the recruitment and selection of staff, planning effective inductions, delivery of in house training, supervisions, carry out and monitor PPD’s, individual’s learning and development. Allocate, organise and prioritise their work to meet departmental requirements. Assists Professional Practice Managers with any appropriate work requests. 8. Contributes to the acquisition and control of financial provision across Localities and Children Homes by maintaining financial documents to ensure records are accurately processed following corporate protocol. Processes requests for goods and services following appropriate procurement procedures. Verifies deliveries, resolves discrepancies as necessary and updates records. Prepares and processes financial documents for payment. Responsible for the location and acquisition of specialised items and the monitoring of the system for ordering, storage and distribution of stationery, equipment and supplies. 9. Responsible for the accurate distribution of large cash amounts across localities and children’s homes. Guiding Social work teams, Children Home staff on protocol for cash and advising on alternative methods for purchases. Responsible for stringent monitoring and balancing of a large imprest account, monitoring spend, reconciling against bank account statements, cancelling out of date cheques, dealing with discrepancies whilst liaising with audit. In line with departmental audit provision responsible for ensuring Section 17 spend is accurately coded to relevant analysis code and recorded on relevant spreadsheet. 10. Responsible for preparing financial information reports for Group Manager and Consultant Social Workers, advising on anomalies in conjunction with financial regulations and audit guidelines. Contributes to overall distribution of budget coding by monitoring spend, and advising the Group Manager on cost distribution for whole building costs. Responsible for rectifying discrepancies within budgets by investigating unexplained spend, identifying correct cost center and processing journal transfers. NC3821.Professional Practice Support Officer.docx Compensation Grades: GRADES 5. Pay Ranges: £26,824.00 - £29,064.00 Job Classifications: 3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), 5- Enhanced (Child Workforce) - (Disclosure and Barring Service (DBS)), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post), OSP - Other Support Staff (School WorkForce Census) Benefits of Working of Hull City Council: - A competitive salary - An excellent pension through the Local Government Pension Scheme (LGPS) - Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period - Career development and learning experiences from a range of training courses and learning methods - Supportive and forward-thinking culture - Great career development opportunities Please ensure that you complete and submit your application by midnight prior to the closing date. We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply. We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage. We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. By joining our team you will be making a tangible difference to the lives of people in Hull. Working with people who are as passionate about our place and public services as you are. https://www.hull.gov.uk/jobs/welcome-hull-city-council/introduction-working-hull-city-council