ServiceNow Business Analyst(ITSM / CMDB / Data Governance)
London
Posted 6 days ago
Early applicant
Contract
Opportunity ServiceNow Business Analyst (ITSM / CMDB / Data Governance)
Business and functional analysis having good understanding of ServiceNow data model and configurations. Expectation is to have good understanding on ITIL processes - incidents, service requests and change management. Day to day interactions with Customer and understand the customer ask clearly.
Key skills/knowledge/experience 6-8 years of work experience. ServiceNow admin level experience is required Understanding of Common Service Data Model (CSDM) and Configuration Management Database (CMDB). Understanding of the configuration Items (CIs). Technical flow of ServiceNow. Good understanding of ITIL/ITSM processes. l Basic understanding of PL/SQL. Experience in Banking preferred – not mandatory.
Key responsibilities: Manages configuration management operations like incidents, service requests & change requests etc. Monitor data quality and remediate flagged issues l Support and design control and governance processes - Group and user role approvals. Manages data governance of ServiceNow. l Daily/weekly connect with Customer.
Location
London