Services Engagement Coordinator

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Services Engagement Team!

The Services Engagement (SE) department is a newly created team to support sales with the resourcing of all our Services Towers. It's an exciting function that sits within Tech & Services (T&S), built to meet the needs of our internal and external customers, and provide the best possible customer experience throughout the engagement with T&S. You'll be part of lots of opportunities to help shape and contribute to a successful relationship between Sales and T&S and continue the development and improvement within Services Engagement with customer excellence at the heart of everything we do.

Success. The Softcat Way.

Passion. Intelligence. Fun. Responsible. Community: these are the core values which define Softcat. We are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. We help customers to use technology to succeed, by putting our employees first.

The Services Engagement Coordinator is a key role within the department covering the triaging of the Engage inbox and resourcing Multi-Disciplinary opportunities. They'll direct incoming requests for Softcat T&S into the respective Tech Tower views and redirect to the corresponding teams. You'll be the front-facing role for SE and the entry into Tech & Services, so exemplifying exceptional customer service is key. As this role is still developing, you get to help shape the role into what is necessary and essential in contributing to the success of Coordinator function.

As the Services Engagement Coordinator, you'll be responsible for:

Ownership of triaging work in the Engage inbox to the respective Tech Tower teams within SE and the wider business Responsible for resourcing for Advisory Services or Multi-Disciplinary-Team opportunities To confidently scope out and qualify opportunities with our Sales teams and stakeholders using various communication channels Attend and lead regular Tech & Services Authority stand ups to support from a resourcing perspective Ownership of the Multi-Disciplinary-Team resourcing process and it's continuous improvement

We'd love you to have:

Exceptional customer service skills whilst upholding professionalism and patience Passionate team player who encompasses a proactive approach and demonstrates initiative Strong communication skills with the ability to build and develop rapport with different stakeholders across the business The ability to work on multiple opportunities whilst maintaining a strong attention to detail

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Hybrid working – 2 days in the office and 3 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.